Aftersales Service Technician

3 weeks ago


Watford, Hertfordshire, United Kingdom Kenton Black Ltd Full time
Job Title: Aftersales Service Engineer

We are seeking a skilled Aftersales Service Engineer to join our team at Kenton Black Ltd. As a key member of our service team, you will be responsible for providing on-site corrective and preventative maintenance, as well as offering technical and commercial support to our clients.

Key Responsibilities:
  • Maintain and develop strong relationships with customers to ensure their needs are met and exceeded.
  • Work collaboratively with customers to identify and implement solutions to improve system reliability and productivity.
  • Conduct site visits to perform maintenance and repairs, and provide technical support as needed.
  • Prepare and submit reports, risk assessments, and other documentation as required.
  • Liaise with the sales team to identify potential leads and opportunities for growth.
  • Provide regular updates to the line manager on any issues that may impact the company financially, reputationally, or operationally.
  • Perform commissioning work on standard equipment.
Requirements:
  • NVQ or higher in Mechanical, Electrical, or Chemical Engineering, or equivalent.
  • GCSE or equivalent in English and Maths.
  • A full UK driving licence is required.
  • Experience in the water industry is an advantage but not essential.
  • Passionate about delivering exceptional customer service.


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