Digital Platform Support Specialist

4 weeks ago


Manchester, United Kingdom Betfred Technology Limited Full time
About Us

Betfred Technology Limited is a leading provider of digital solutions for the gaming and sports industry. Our mission is to deliver innovative and reliable technology that enhances the user experience and drives business growth.

Job Purpose

The Online Support Engineer will play a critical role in ensuring the smooth operation of our digital platforms and services. This includes providing technical support, troubleshooting, and resolving issues in a timely and efficient manner.

Key Responsibilities
  • Provide technical support and assistance to internal stakeholders and external customers via phone, email, and chat.
  • Investigate and resolve technical issues related to our digital platforms and services.
  • Collaborate with internal teams, including engineering and product development, to ensure effective communication and knowledge transfer.
  • Develop and maintain technical documentation, including knowledge base articles and user guides.
  • Participate in on-call rotations and provide support during out-of-hours periods.
  • Contribute to the development and implementation of process improvements and best practices.
Requirements
  • Experience in a technical support role, preferably in the gaming or sports industry.
  • Strong technical skills, including knowledge of Windows Server OS, web technology stack, and monitoring tools.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of ITIL and Agile methodologies is desirable.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to the latest technology and tools.


  • Manchester, United Kingdom Betfred Technology Limited Full time

    About UsBetfred Technology Limited is a leading provider of digital solutions for the gaming and sports industry. We are seeking a highly skilled Digital Platform Support Specialist to join our team.As a Digital Platform Support Specialist, you will play a critical role in ensuring the smooth operation of our digital platforms. You will be responsible for...


  • Manchester, United Kingdom Betfred Technology Limited Full time

    About the RoleWe are seeking a skilled Digital Platform Support Specialist to join our team at Betfred Technology Limited.As a Digital Platform Support Specialist, you will play a critical role in ensuring the smooth operation of our digital platforms, providing top-notch support to our customers and stakeholders.In this role, you will be responsible...


  • Manchester, United Kingdom Betfred Technology Limited Full time

    About UsBetfred Technology Limited is a leading provider of digital solutions for the gaming and sports industry. Our mission is to deliver innovative and reliable technology that enhances the user experience.We are currently seeking a skilled Online Support Engineer to join our team. As a key member of our IT Service department, you will play a crucial role...


  • Manchester, United Kingdom Betfred Technology Limited Full time

    About UsBetfred Technology Limited is a leading provider of digital solutions for the gaming and sports industry. Our mission is to deliver innovative and reliable services that meet the evolving needs of our customers.We are currently seeking a highly skilled Technical Support Engineer to join our Online Support team. As a key member of our team, you will...


  • Manchester, United Kingdom Betfred Technology Limited Full time

    About UsAt Betfred Technology Limited, we aim to dominate the betting and gaming industry on a global scale. To achieve this, we need talented individuals to help us innovate and push the boundaries of technology.Job DescriptionJob PurposeThe Online Support Engineer plays a vital role in maintaining the stability and performance of our digital platforms....


  • Manchester, United Kingdom Digital Preservation Coalition Full time

    We are seeking a highly skilled Digital Preservation Specialist to join our team at the Digital Preservation Coalition. The successful candidate will be responsible for managing and developing access to our outstanding Christian Brethren Archive.The Christian Brethren Archive is a unique collection of materials relating to the Christian Brethren movement. As...


  • Manchester, United Kingdom DWP Digital Full time

    Job OpportunityWe are seeking an experienced Lead Data Platforms Architect to join our team at DWP Digital.About the RoleIn this position, you will oversee data products and analytics that empower our teams to design, build, and maintain transformative public services.You will deliver technical and architectural design elements of our Health Transformation...


  • Manchester, United Kingdom Platform Ldn Full time

    **Platform Engineer Opportunity** Platform Ldn is looking for an experienced Cloud Platform Engineer to join their team. As a key member of the platform team, you will be responsible for designing, building, and maintaining scalable cloud-based systems. The ideal candidate will have strong knowledge of cloud platforms, including AWS, Azure, and GCP, and...

  • Digital PR Specialist

    2 weeks ago


    Manchester, United Kingdom Cedarwood Digital Full time

        **About the Role**We are seeking a highly skilled Digital PR Executive to join our team at Cedarwood Digital. The successful candidate will have a proven track record in digital PR and outreach, with a strong understanding of how to create engaging stories and build relationships with journalists and media contacts.    **Key...


  • Manchester, United Kingdom NatWest Digital X Full time

    Drive business strategy and delivery as a Digital Transformation Specialist at NatWest Digital X. You will be responsible for managing the analysis of complex cross-franchise and pan-group requirements, capturing and documenting business and system requirements, and ensuring they align with key strategic principles and the Operations strategy.You will work...


  • Manchester, United Kingdom Methods Full time

    About the RoleWe are looking for a skilled Digital Transformation Specialist to join our team at Methods. As a specialist, you will be responsible for designing and building solutions using low code platforms and related technologies.Key ResponsibilitiesDesign and build solutions using low code platforms and related technologies.Design and deliver complex...


  • Manchester, United Kingdom Time Specialist Support Full time

    Time Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. **Job Type**: Part-time **Salary**: £11.00-£14.00 per hour Expected hours: 3...


  • Manchester, United Kingdom McCurrach Full time

    Job Title: Digital Training SpecialistAbout the Role:We are seeking a highly skilled Digital Training Specialist to join our team at McCurrach. As a Digital Training Specialist, you will be responsible for delivering high-quality training to our retail partners, creating engaging digital content, and building strong relationships with our clients.Key...


  • Manchester, United Kingdom Manchester Digital Full time

    We are seeking a talented Digital Product Designer to join our team at Manchester Digital. The ideal candidate will have a strong background in UX and UI design, with a passion for creating innovative and user-centered digital products.Key Responsibilities:Collaborate with cross-functional teams to deliver exceptional digital products.Assess and enhance...


  • Manchester, United Kingdom Cti Digital Full time

    Job DescriptionCTI Digital is seeking a highly skilled Digital Transformation Lead to join our team in Manchester. As a key member of our leadership team, you will be responsible for driving the strategic direction of our digital commerce services and ensuring the successful delivery of projects.Key ResponsibilitiesDevelop and implement digital...


  • Manchester, United Kingdom Manchester Digital Full time

    Role OverviewThis is an exciting opportunity to join our design and research team in Manchester city centre offices. As a Digital Research Specialist, you will work closely with our team to improve products used by over a million customers.Key ResponsibilitiesConduct user research using both quantitative and qualitative methodologies to understand user...

  • iOS Developer

    2 months ago


    Manchester, United Kingdom Manchester Digital Full time

    About StarlingStarling is the UK's first and leading digital bank, on a mission to revolutionize the banking industry. Our vision is to provide fast, fair, and honest services to our customers, all at the tap of a phone.We're a tech-first company, enabling our platform to deliver brilliant products and services. Our technologists enjoy working in a...


  • Manchester, United Kingdom Digital Gurus Full time

    Digital Content StrategistWe are seeking an experienced Digital Content Strategist to join our team at Digital Gurus. As a Digital Content Strategist, you will be responsible for creating high-quality, engaging written content for various marketing channels.Key Responsibilities:Develop content strategies to enhance SEO, CRM, and CRO initiatives.Craft...


  • manchester, United Kingdom DWP Digital Full time

    Senior Solution Architect - Data Platforms: Up to £70,000, plus 28.97% pension worth £19,000, hybrid working, flexitime and great work life balance.DWP. Digital with Purpose.In recent years DWP has successfully brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public...


  • Manchester, United Kingdom Harnham Full time £30,000 - £35,000

    Digital Analytics OpportunityAs a Digital Insights Specialist at Harnham, you will play a key role in driving business growth through data-driven decision making. You will be responsible for providing in-depth analysis of customer journeys to optimise digital experiences across various platforms. Your expertise in GA4 and experience with GTM, SQL, and...