Digital Platform Support Specialist
4 weeks ago
Betfred Technology Limited is a leading provider of digital solutions for the gaming and sports industry. Our mission is to deliver innovative and reliable technology that enhances the user experience and drives business growth.
Job PurposeThe Online Support Engineer will play a critical role in ensuring the smooth operation of our digital platforms and services. This includes providing technical support, troubleshooting, and resolving issues in a timely and efficient manner.
Key Responsibilities- Provide technical support and assistance to internal stakeholders and external customers via phone, email, and chat.
- Investigate and resolve technical issues related to our digital platforms and services.
- Collaborate with internal teams, including engineering and product development, to ensure effective communication and knowledge transfer.
- Develop and maintain technical documentation, including knowledge base articles and user guides.
- Participate in on-call rotations and provide support during out-of-hours periods.
- Contribute to the development and implementation of process improvements and best practices.
- Experience in a technical support role, preferably in the gaming or sports industry.
- Strong technical skills, including knowledge of Windows Server OS, web technology stack, and monitoring tools.
- Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of ITIL and Agile methodologies is desirable.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to the latest technology and tools.
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Digital Platform Support Specialist
4 weeks ago
Manchester, United Kingdom Betfred Technology Limited Full timeAbout UsBetfred Technology Limited is a leading provider of digital solutions for the gaming and sports industry. We are seeking a highly skilled Digital Platform Support Specialist to join our team.As a Digital Platform Support Specialist, you will play a critical role in ensuring the smooth operation of our digital platforms. You will be responsible for...
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Digital Platform Support Specialist
1 week ago
Manchester, United Kingdom Betfred Technology Limited Full timeAbout the RoleWe are seeking a skilled Digital Platform Support Specialist to join our team at Betfred Technology Limited.As a Digital Platform Support Specialist, you will play a critical role in ensuring the smooth operation of our digital platforms, providing top-notch support to our customers and stakeholders.In this role, you will be responsible...
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Digital Platform Support Specialist
3 weeks ago
Manchester, United Kingdom Betfred Technology Limited Full timeAbout UsBetfred Technology Limited is a leading provider of digital solutions for the gaming and sports industry. Our mission is to deliver innovative and reliable technology that enhances the user experience.We are currently seeking a skilled Online Support Engineer to join our team. As a key member of our IT Service department, you will play a crucial role...
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Digital Platform Support Specialist
3 weeks ago
Manchester, United Kingdom Betfred Technology Limited Full timeAbout UsBetfred Technology Limited is a leading provider of digital solutions for the gaming and sports industry. Our mission is to deliver innovative and reliable services that meet the evolving needs of our customers.We are currently seeking a highly skilled Technical Support Engineer to join our Online Support team. As a key member of our team, you will...
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Digital Platform Support Engineer
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Manchester, United Kingdom Betfred Technology Limited Full timeAbout UsAt Betfred Technology Limited, we aim to dominate the betting and gaming industry on a global scale. To achieve this, we need talented individuals to help us innovate and push the boundaries of technology.Job DescriptionJob PurposeThe Online Support Engineer plays a vital role in maintaining the stability and performance of our digital platforms....
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