Digital Platform Support Engineer
7 days ago
At Betfred Technology Limited, we aim to dominate the betting and gaming industry on a global scale. To achieve this, we need talented individuals to help us innovate and push the boundaries of technology.
Job DescriptionJob PurposeThe Online Support Engineer plays a vital role in maintaining the stability and performance of our digital platforms. Working within the IT Service department, this position is fundamental to the Business's Digital Platforms and related services.
Key Responsibilities- Provide technical input to incident reports for P1 Critical and P2 High priority issues.
- Manage escalated tickets, ensuring regular customer and business updates are provided on assigned support calls, adhering to internal SLAs.
- Proactively monitor system performance, identifying and mitigating potential issues to ensure seamless service delivery.
- Act as a point of contact for internal and external engineering teams, facilitating the timely delivery of FE bug fixes.
- Manage 'Small-Works' bugs across various digital platforms, coordinating with engineering teams and managing release of code-fixes into production environments.
The ideal candidate will have experience in supporting and maintaining digital platforms, with a strong understanding of Windows Server OS and the full web technology stack. Excellent written and verbal communication skills are essential, along with the ability to organise and prioritise tickets.
This role offers a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as a range of benefits including extra rewards, a secure future, family support, and the opportunity to refer and earn.
Requirements- Experience in supporting and maintaining digital platforms.
- Strong understanding of Windows Server OS and the full web technology stack.
- Excellent written and verbal communication skills.
- Ability to organise and prioritise tickets.
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