Payments Strategy Manager

2 days ago

Manchester, United Kingdom N Brown Full time
Job Title: Payments Strategy Manager

We are seeking a highly skilled Payments Strategy Manager to join our Financial Services Domain team at N Brown. As a key member of our team, you will be responsible for owning our customer payment products, processes, and strategy, spanning checkout payments and credit facility repayments.

Key Responsibilities:
  • Be the subject matter expert for payment regulation and product across the business.
  • Understand scheme rules and ensure the business remains compliant.
  • Lead the monthly payments forum providing updates on performance, risks, and initiatives.
  • Identify and drive commercial payments initiatives to improve the customer experience, drive revenue, and reduce costs.
  • Own the relationship with our payments service providers, ensuring we receive the required service at a competitive price.
  • Work with Information Security teams and external suppliers to ensure the organisation is PCI compliant.
  • Work with Finance to ensure payments or refunds made can be properly reconciled.
  • Ensure the business minimises customer friction during SCA, whilst retaining protections against financial crime.
  • Maintain payment dispute & complaint processes.
  • Ensure the payments service operates reliably, resolving any issues quickly where they may arise and analysing causes to ensure the risk of repeat is minimised.
Requirements:
  • Previous experience as a senior analyst or manager working with payments processing in an ecommerce environment.
  • Understanding of the technical steps involved in processing of payments from cards, mobile wallets, BACS, Direct Debits, and Faster Payments.
  • Good understanding of payments regulation such as PSD2, PCI, and scheme rules.
  • Commercially minded with good industry knowledge of best practice to recognise opportunities to increase payments efficiency.
  • Confident to work with external providers as the business owner of payment solutions.
  • Highly analytical with a demonstrated ability to solve problems through logical thinking.
  • Excellent presentation skills using Microsoft Office suite.
  • Excellent organisational skills to prioritise and deliver required output from yourself and your direct report accurately and in a timely fashion.
  • Ability to collaborate effectively by building good business relationships with your peers across the business.
What We Offer:
  • Hybrid working
  • 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
  • Annual bonus scheme
  • Enhanced maternity and adoption leave
  • Access to Apricity, a self-funding IVF benefit at a reduced rate
  • Company pension with up to 8% N Brown contribution
  • Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
  • A range of financial wellbeing support
  • Colleague discount across all N Brown brands
  • Onsite café with subsidised rates and local restaurant discounts
  • Life Assurance and Private Medical Insurance
  • Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

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