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Microsoft 365 Support Technician

2 months ago

Llanelli, Carmarthenshire, United Kingdom Owens Group Full time

Position Overview

We are looking for a dedicated and skilled individual to become a vital part of our IT department as a Microsoft 365 Support Technician. This position focuses on addressing a variety of IT challenges and fostering ongoing enhancements within a corporate environment. Some travel to various locations may be necessary.

Work Location:

The primary work location will be flexible, with the main base in Llanelli and potential travel to different areas across South Wales, West Midlands, and South Manchester. Candidates residing near our Cardiff and Newport offices may have additional flexibility.

Key Qualifications:

  • Strong communication abilities
  • Willingness to learn and develop professionally
  • Collaborative interpersonal skills
  • Analytical, numerical, and problem-solving capabilities
  • Knowledge of relevant IT applications
  • Eligibility to work in the UK and possession of a Full UK Driving License
  • Willingness to participate in the enhanced 'Out of Hours' Support Rota

Technical Skills:

  • Experience with Azure Active Directory and Microsoft 365
  • Proficiency in network setup and troubleshooting
  • Windows Desktop Support expertise
  • Familiarity with Microsoft Intune (Implementation, Maintenance, Troubleshooting)
  • Understanding of Azure/365 configuration and security
  • Knowledge of patch management processes
  • Experience as a global administrator
  • Proficiency in SharePoint
  • Aptitude for identifying root causes of service issues