Senior Infrastructure Support Specialist

3 days ago


Salford, Salford, United Kingdom Vertex IT Solutions Ltd Full time

About the Role:
As a Technical Support Professional at Vertex IT Solutions Ltd, you will be based in Manchester and work as part of our Technical Support Team, providing remote support to our diverse customer base.

Key Responsibilities:
Deliver quick resolutions with excellent customer care, utilizing strong communication skills via phone and email. Collaborate effectively with the team, multitasking while maintaining a positive attitude and a customer-centric approach. Stay up-to-date with new and evolving technologies, ensuring seamless support for our customers.

Technical Requirements:
We are looking for individuals with expertise in VMware vSphere, NetApp SAN, Cisco/HP/Mellanox Switches/Firewall/Routers, Cisco UCS Servers, Fujitsu Servers, HP Servers, Nutanix Hyper-convergence Servers, VMware NSX, Fujitsu SAN, Juniper Firewalls, Microsoft Hyper-V, and Microsoft Azure. A mix of these technologies is acceptable, depending on the candidate's skills.

Working Hours:
37 hours per week, with shifts between 7am and 7pm, Monday to Friday, including a 1-hour unpaid lunch break each day.



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