Customer Service Coordinator

3 days ago


Tadley, Hampshire, United Kingdom Office Angels Full time
Job Title: Customer Care Co-ordinator- Housing

We are seeking a highly skilled and organized Customer Service Coordinator to join our team at Office Angels. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Coordinate the day-to-day scheduling of the Customer Service department's workload and administrative tasks.
  • Make courtesy calls in line with the customer journey.
  • Manage stock control for Customer Service Operatives' vans.
  • Accurately diagnose defects, prioritize repairs, and make appointments for customers for works to be completed.
  • Log all contact with customers, ensuring accurate and up-to-date data.
  • Liaise between customers and contractors to ensure information is shared appropriately and accurately.
  • Deliver all services within the guidance of data protection legislation.
  • Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email.
  • Establish the nature of defects through intelligent questioning, determining works required, and arranging inspections for more complex works.
  • Manage relationships with customers, contractors, and colleagues, ensuring customers are always satisfied.

We are looking for a candidate who is highly organized, has excellent communication skills, and is able to work well under pressure. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.



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