Customer Service Coordinator Housing

5 days ago


Tadley, Hampshire, United Kingdom Office Angels Full time
Customer Service Coordinator Housing

The role of Customer Service Coordinator requires exceptional customer service skills, strong organizational abilities, and effective problem-solving skills. Experience in the housing, development, maintenance, or similar industry delivering a customer-led service is preferred.

Key Responsibilities:
  • Manage the day-to-day scheduling of the Customer Service department's workload and coordinate administrative tasks.
  • Make courtesy calls in line with the customer journey.
  • Oversee stock control for Customer Service Operatives' vans.
  • Accurately diagnose defects, prioritize repairs, and arrange appointments for customers.
  • Log all contact with customers, ensuring accurate and up-to-date data.
  • Liaise between customers and contractors to share information appropriately and accurately.
  • Deliver services within the guidance of data protection legislation.
  • Provide a high standard of customer service to all customers through various formats, including phone and email.
  • Establish the nature of defects through intelligent questioning, determine works required, and arrange inspections for complex works.
  • Manage relationships with customers, contractors, and colleagues to ensure customer satisfaction.

This role is a full-time position, working Monday to Friday, 09.00 - 17.30, in a fully office-based environment. The office location is remote, requiring driving.



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