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Housing Operations Officer

2 months ago

Chatham, Kent, United Kingdom mhs homes Full time

At mhs homes, we're committed to delivering high-quality, affordable housing and transforming lives in our community. Role Overview: As a Home Move Officer, you will oversee the efficient management of voids and lettings, ensuring homes are quickly filled while adhering to policies and agreements.

  • Manage all aspects of lettings for social housing tenancies, including new developments. Ensure compliance with policies and timely, suitable offers.
  • Utilize systems like ONE Housing and CRM software to manage and update information. Leverage online tools for home swaps and downsizing.
  • Adhere to EDI policies and contribute to service improvement through feedback and personal development.
Essential Skills: Excellent communication, strong listening abilities, problem-solving skills, and proficiency in Microsoft Office. Experience: Previous experience in a customer-facing role, knowledge of social housing allocation processes, and a proven record of delivering outstanding customer service. Personal Qualities: Resilience, attention to detail, flexibility, and a commitment to mhs values. Sensitivity to cultural diversity and the ability to work under pressure are essential. Desirable: Experience in social housing, familiarity with housing management and CRM systems, and relevant qualifications (e.g., CIH Level 2 or 3). Benefits: A performance-based annual bonus, pension contributions matched up to 6%, 28 days holiday + bank holidays, and the option to buy/sell holiday. Training & Development: Opportunities for continuing professional development, including regular tool box talks. Wellbeing: Regular social and charitable events, a range of wellbeing activities, and enhanced family leave policies. Employee Benefits: A competitive package of flexible employee benefits, including a cycle to work scheme. Work Environment: A fantastic working office environment overlooking the River Medway that's accessible and inclusive. We're a Disability Confident employer, committed to equality, diversity, and inclusion. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.