Communications Officer

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time
About the Role

We are seeking a skilled Communications Officer to join our Patient Transport Dispatch Team at North East Ambulance Service NHS Foundation Trust.

Key Responsibilities
  • Act as a liaison between our Scheduled Care ambulance control and operational staff.
  • Work within a team to plan and schedule journeys, ensuring maximum utilisation of resources.
  • Operate radio and telephone equipment to ensure excellent communication between operational staff and control.
  • Record relevant patient information onto our bespoke bookings system.
  • Liaise with medical/non-medical staff to ensure patient details are correct to ensure appropriate transport meets patient and escort needs.
About Us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Our ambulance service provides a wide range of services, including emergency and non-emergency patient transport, as well as specialist services such as HART (Hazardous Area Response Team).

We value and respect the diversity of our employees and welcome applications from people from all backgrounds.

Requirements
  • 3 GCSE's grade C and above, including English and Mathematics (or higher) or equivalent or relevant experience.
  • Geographical knowledge of the area covered by the Trust.
  • Basic knowledge of medical and patient requirements.
Desirable Qualifications and Experience
  • Extensively trained in cleric system.
  • Trained on airwaves radio and telephone system (ICCS).
  • Previous administration experience.
  • Experience of dealing with patient and transport queries.
  • Experience in a contact centre/logistics role.
  • Ability to multi-task with conflicting priorities.


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