Real Time Data Analyst
4 days ago
CCP is excited to support an expanding organisation in their search for a skilled Real Time Analyst. This full-time role will play a crucial part in the Resourcing Planning team, ensuring exceptional service levels are maintained across the omni-channel contact centre.
Key Responsibilities:- Service Level Management: Monitor and optimise service levels on a daily, monthly, and real-time basis to ensure exceptional customer experience.
- Data-Driven Analysis: Conduct real-time analysis to track employee schedule adherence and off-phone duties, identifying trends and areas for improvement.
- Issue Identification and Resolution: Recognise and address live issues impacting the customer journey and contact volumes, collaborating with other business areas to forecast events and promotions.
- Process Improvement: Help identify pain points and skill set shortages, influencing induction and training requirements to enhance productivity and efficiency.
- Relationship Building: Foster positive relationships across the organisation, aligning with company values and goals.
- Communication and Collaboration: Provide a vital link between the Resource Planning team and Sales and Operations, ensuring sales are maximised through exceptional customer service and hitting KPIs.
- Experience: Proven experience in a similar role or a strong desire to work in this field.
- Advanced Excel Skills: Proficiency in using Excel to analyse and present data.
- Analytical Mindset: Inquisitive and analytical, with the ability to challenge and improve processes.
- Effective Communication: Confident communicator, both orally and written, with the ability to challenge upwards and across the organisation.
- Free Onsite Parking
- Staff Discount
- Medical Cash Plan
- Discounted Gym Memberships
- Pension
- Additional Holiday Entitlement
- Cycle to Work Scheme
- Progressive Culture
- Collaborative Working Environment
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Real Time Data Analyst
5 days ago
Prescot, Knowsley, United Kingdom CCP Full timeReal Time Analyst OpportunityCCP is excited to support an expanding organisation in their search for a skilled Real Time Analyst. This full-time role will play a crucial part in the Resourcing Planning team, ensuring exceptional service levels are maintained across the omni-channel contact centre.Key Responsibilities:Service Level Management: Monitor and...
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Real Time Data Analyst
6 days ago
Prescot, Knowsley, United Kingdom CCP Full timeReal Time Analyst OpportunityCCP is excited to support an expanding organisation in their search for a skilled Real Time Analyst. This full-time role will play a crucial part in the Resourcing Planning team, ensuring exceptional service levels are maintained across the omni-channel contact centre.Key Responsibilities:Service Level Management: Monitor and...
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Real Time Analyst
2 weeks ago
Prescot, Knowsley, United Kingdom CCP Full time{"title": "Real Time Analyst", "description": "Role OverviewCCP is seeking a skilled Real Time Analyst to join our team. As a key member of the Resourcing Planning team, you will play a crucial role in monitoring service levels and site performance within the omni-channel contact centre.Key ResponsibilitiesEnsure optimum service levels are achieved within...
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Real Time Analyst
2 weeks ago
Prescot, Knowsley, United Kingdom CCP Full time{"title": "Real Time Analyst", "description": "Role OverviewCCP is seeking a skilled Real Time Analyst to join our team. As a key member of the Resourcing Planning team, you will play a crucial role in monitoring service levels and site performance within the omni-channel contact centre.Key ResponsibilitiesEnsure optimum service levels are achieved within...
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Graduate LIMS Support Analyst
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Graduate LIMS Support Analyst
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Graduate LIMS Support Specialist
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Prescot, Knowsley, United Kingdom Ascent People Full timeJob Summary:Ascent People is seeking a recent Chemistry/Scientific Graduate to join our team as a LIMS Support Analyst. This is an excellent opportunity for a recent graduate to start their career with a company that will offer exceptional training and career progression.Key Responsibilities:Provide application system support for bespoke Laboratory...
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Financial Analyst
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Hospital Catering Assistant
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Primary Education Support Specialist
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Hospital Catering Assistant
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Hospital Catering Assistant
2 days ago
Prescot, Knowsley, United Kingdom Compass Group UK Full timeBe Part of Our Patient Dining TeamWe are seeking a dedicated and compassionate individual to join our Patient Dining team as a Ward Host/Hostess. As a key member of our team, you will play a vital role in providing exceptional customer service to patients, visitors, and healthcare staff.Key Responsibilities:Provide menus and take orders from patients,...
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SEN Teaching Assistant
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SEN Teaching Assistant
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Primary Education Support Assistant
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Primary Education Support Assistant
5 days ago
Prescot, Knowsley, United Kingdom Teaching Personnel Full timeTeaching Assistant - Primary SchoolWe are seeking a dedicated and compassionate Teaching Assistant to join our team at a large primary school. This is a full-time role, supporting a child 1:1 in the mornings and working as a general class TA in the afternoons.Key Responsibilities:Provide dedicated 1:1 support to a child with additional needs in the morning,...