Real Time Data Analyst

5 days ago

Prescot, Knowsley, United Kingdom CCP Full time
Real Time Analyst Opportunity

CCP is excited to support an expanding organisation in their search for a skilled Real Time Analyst. This full-time role will play a crucial part in the Resourcing Planning team, ensuring exceptional service levels are maintained across the omni-channel contact centre.

Key Responsibilities:
  • Service Level Management: Monitor and analyse service levels on a daily, monthly, and real-time basis to ensure optimal performance.
  • Data-Driven Insights: Utilise real-time data to track employee schedule adherence and off-phone duties, identifying trends and areas for improvement.
  • Collaboration and Communication: Work closely with the Resource Planning Manager and other business areas to forecast events and promotions, ensuring seamless customer service and productivity.
  • Process Improvement: Identify pain points and skill set shortages, influencing induction and training requirements to enhance employee performance.
  • Relationship Building: Foster positive relationships across the organisation, aligning with company values and goals.
Requirements:
  • Experience: Proven experience in a similar role or a strong desire to work in this field.
  • Technical Skills: Advanced Excel skills and a keen analytical mind.
  • Communication: Confident communicator with excellent oral and written skills.
  • Initiative: Comfortable challenging upwards, to Team and Operational Leaders, to maximise capacity and reduce costs.
Benefits:
  • Free Onsite Parking: Convenient parking facilities for employees.
  • Staff Discount: Exclusive discounts for employees on various products and services.
  • Medical Cash Plan: Comprehensive medical coverage for employees.
  • Discounted Gym Memberships: Affordable gym memberships for employees.
  • Pension: Employer-matched pension scheme for employees.
  • Additional Holiday Entitlement: Generous holiday allowance for employees.
  • Cycle to Work Scheme: Incentives for employees to cycle to work.
  • Progressive Culture: Collaborative and inclusive work environment.

  • Real Time Data Analyst

    5 days ago

    Prescot, Knowsley, United Kingdom CCP Full time

    Real Time Analyst OpportunityCCP is excited to support an expanding organisation in their search for a skilled Real Time Analyst. This full-time role will play a crucial part in the Resourcing Planning team, ensuring exceptional service levels are maintained across the omni-channel contact centre.Key Responsibilities:Service Level Management: Monitor and...

  • Real Time Data Analyst

    4 days ago

    Prescot, Knowsley, United Kingdom CCP Full time

    Real Time Analyst OpportunityCCP is excited to support an expanding organisation in their search for a skilled Real Time Analyst. This full-time role will play a crucial part in the Resourcing Planning team, ensuring exceptional service levels are maintained across the omni-channel contact centre.Key Responsibilities:Service Level Management: Monitor and...

  • Real Time Analyst

    2 weeks ago

    Prescot, Knowsley, United Kingdom CCP Full time

    {"title": "Real Time Analyst", "description": "Role OverviewCCP is seeking a skilled Real Time Analyst to join our team. As a key member of the Resourcing Planning team, you will play a crucial role in monitoring service levels and site performance within the omni-channel contact centre.Key ResponsibilitiesEnsure optimum service levels are achieved within...

  • Real Time Analyst

    2 weeks ago

    Prescot, Knowsley, United Kingdom CCP Full time

    {"title": "Real Time Analyst", "description": "Role OverviewCCP is seeking a skilled Real Time Analyst to join our team. As a key member of the Resourcing Planning team, you will play a crucial role in monitoring service levels and site performance within the omni-channel contact centre.Key ResponsibilitiesEnsure optimum service levels are achieved within...

  • Graduate LIMS Support Analyst

    2 weeks ago

    Prescot, Knowsley, United Kingdom Ascent People Full time

    Job Title: Graduate LIMS Support AnalystAbout the Role:As a Graduate LIMS Support Analyst at Ascent People, you will play a crucial role in providing application system support for business applications in a scientific company, serving 600 global users.Key Responsibilities:Application Support: Provide technical support for bespoke LIMS applications, ensuring...

  • Graduate LIMS Support Analyst

    2 weeks ago

    Prescot, Knowsley, United Kingdom Ascent People Full time

    Job Title: Graduate LIMS Support AnalystAbout the Role:As a Graduate LIMS Support Analyst at Ascent People, you will play a crucial role in providing application system support for business applications in a scientific company, serving 600 global users.Key Responsibilities:Application Support: Provide technical support for bespoke LIMS applications, ensuring...

  • Graduate LIMS Support Specialist

    3 weeks ago

    Prescot, Knowsley, United Kingdom Ascent People Full time

    Job Summary:Ascent People is seeking a recent Chemistry/Scientific Graduate to join our team as a LIMS Support Analyst. This is an excellent opportunity for a recent graduate to start their career with a company that will offer exceptional training and career progression.Key Responsibilities:Provide application system support for bespoke Laboratory...

  • Graduate LIMS Support Specialist

    3 weeks ago

    Prescot, Knowsley, United Kingdom Ascent People Full time

    Job Summary:Ascent People is seeking a recent Chemistry/Scientific Graduate to join our team as a LIMS Support Analyst. This is an excellent opportunity for a recent graduate to start their career with a company that will offer exceptional training and career progression.Key Responsibilities:Provide application system support for bespoke Laboratory...

  • Financial Analyst

    6 days ago

    Prescot, Knowsley, United Kingdom Axon Moore Group Ltd Full time

    Assistant Management AccountantWe are seeking a highly skilled and motivated Assistant Management Accountant to join our dynamic finance team. As a key member of our team, you will play a crucial role in supporting the implementation of our ERP system and ensuring the accuracy of our financial data.Key Responsibilities:Maintain the setup requirements and...

  • Financial Analyst

    6 days ago

    Prescot, Knowsley, United Kingdom Axon Moore Group Ltd Full time

    Assistant Management AccountantWe are seeking a highly skilled and motivated Assistant Management Accountant to join our dynamic finance team. As a key member of our team, you will play a crucial role in supporting the implementation of our ERP system and ensuring the accuracy of our financial data.Key Responsibilities:Maintain the setup requirements and...

  • Hospital Catering Assistant

    2 days ago

    Prescot, Knowsley, United Kingdom Medirest Full time

    {"h1": "Patient Dining Team Member", "p": "At Medirest, we are committed to delivering outstanding catering services to our patients. As a Patient Dining Team Member, you will play a vital role in providing a warm and welcoming environment for our patients. Your attention to detail and passion for customer service will ensure that every patient receives the...

  • Hospital Catering Assistant

    2 days ago

    Prescot, Knowsley, United Kingdom Medirest Full time

    {"h1": "Patient Dining Team Member", "p": "At Medirest, we are committed to delivering outstanding catering services to our patients. As a Patient Dining Team Member, you will play a vital role in providing a warm and welcoming environment for our patients. Your attention to detail and passion for customer service will ensure that every patient receives the...

  • Primary Education Support Specialist

    2 weeks ago

    Prescot, Knowsley, United Kingdom Teaching Personnel Full time

    Teaching Assistant RoleWe are seeking a dedicated and compassionate Teaching Assistant to join our primary school team. This is a full-time position that involves providing 1:1 support to a child with additional needs in the mornings and working as a general class TA in the afternoons.Key Responsibilities:Deliver tailored interventions to support the child's...

  • Primary Education Support Specialist

    2 weeks ago

    Prescot, Knowsley, United Kingdom Teaching Personnel Full time

    Teaching Assistant RoleWe are seeking a dedicated and compassionate Teaching Assistant to join our primary school team. This is a full-time position that involves providing 1:1 support to a child with additional needs in the mornings and working as a general class TA in the afternoons.Key Responsibilities:Deliver tailored interventions to support the child's...

  • Hospital Catering Assistant

    2 days ago

    Prescot, Knowsley, United Kingdom Compass Group UK Full time

    Be Part of Our Patient Dining TeamWe are seeking a dedicated and compassionate individual to join our Patient Dining team as a Ward Host/Hostess. As a key member of our team, you will play a vital role in providing exceptional customer service to patients, visitors, and healthcare staff.Key Responsibilities:Provide menus and take orders from patients,...

  • Hospital Catering Assistant

    2 days ago

    Prescot, Knowsley, United Kingdom Compass Group UK Full time

    Be Part of Our Patient Dining TeamWe are seeking a dedicated and compassionate individual to join our Patient Dining team as a Ward Host/Hostess. As a key member of our team, you will play a vital role in providing exceptional customer service to patients, visitors, and healthcare staff.Key Responsibilities:Provide menus and take orders from patients,...

  • SEN Teaching Assistant

    2 weeks ago

    Prescot, Knowsley, United Kingdom Teaching Personnel Full time

    {"h1": "SEN Teaching Assistant Opportunity", "p": "We are seeking a dedicated and compassionate SEN Teaching Assistant to join our team at a primary school in Prescot. The successful candidate will provide tailored support to a child with complex needs, helping them to achieve their full potential in a nurturing and inclusive environment.", "ul": [{"li":...

  • SEN Teaching Assistant

    2 weeks ago

    Prescot, Knowsley, United Kingdom Teaching Personnel Full time

    {"h1": "SEN Teaching Assistant Opportunity", "p": "We are seeking a dedicated and compassionate SEN Teaching Assistant to join our team at a primary school in Prescot. The successful candidate will provide tailored support to a child with complex needs, helping them to achieve their full potential in a nurturing and inclusive environment.", "ul": [{"li":...

  • Primary Education Support Assistant

    5 days ago

    Prescot, Knowsley, United Kingdom Teaching Personnel Full time

    Teaching Assistant - Primary SchoolWe are seeking a dedicated and compassionate Teaching Assistant to join our team at a large primary school. This is a full-time role, supporting a child 1:1 in the mornings and working as a general class TA in the afternoons.Key Responsibilities:Provide dedicated 1:1 support to a child with additional needs in the morning,...

  • Primary Education Support Assistant

    5 days ago

    Prescot, Knowsley, United Kingdom Teaching Personnel Full time

    Teaching Assistant - Primary SchoolWe are seeking a dedicated and compassionate Teaching Assistant to join our team at a large primary school. This is a full-time role, supporting a child 1:1 in the mornings and working as a general class TA in the afternoons.Key Responsibilities:Provide dedicated 1:1 support to a child with additional needs in the morning,...