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Forecasting and Resource Planning Lead
2 months ago
Position:
Forecasting and Resource Planning Lead
Location:
Remote role with occasional travel
5 days a week, Monday to Friday
This is an excellent opportunity for a skilled Forecasting and Resource Planning Lead to join CCA Recruitment Group on a permanent basis.
Your primary responsibility is to assist in the financial planning and oversight through analytical insights and data-driven methodologies to produce precise forecasts and deliver critical insights into prospective trends.
Keeping abreast of industry developments, new technologies, and best practices in forecasting and data analysis will empower you to introduce innovative strategies to the organization.
Do you possess expertise in workforce management planning, forecasting, and financial planning?
Have you successfully developed and implemented strategic plans?
Key Responsibilities of the Forecasting & Resource Planning Lead:
- Oversee the comprehensive planning and execution of financial strategies, identifying potential risks to operational efficiency while managing costs.
- Collaborate with the planning manager to design, enhance, and refine forecasting models, working closely with recruitment to ensure optimal staffing levels while minimizing overstaffing and understaffing.
- Maintain and refresh planning models to provide a continuous 12-month outlook on demand, resources, and financial assumptions.- Partner with the Change and Transformation team.
- Work in conjunction with the analysis and insights team to ensure that factors influencing demand are incorporated into financial assumptions.
- Conduct regular assessments of average handling time and cost per hour targets to ensure that resource plans are based on accurate assumptions, holding operational leaders accountable.
- Actively engage with all relevant stakeholders across the organization to gather necessary data for application to the forecast, ensuring precise resource levels to meet demand.
- Effectively review forecast accuracy against actual performance; ensure that core performance indicators are achieved through efficient resource planning (e.g., average speed of answer, abandonment rates, first contact resolution, average handling time).If you are a qualified Forecasting and Resource Planning Lead, we encourage you to explore this opportunity further.
Please note that by submitting your CV to CCA Recruitment Group, your personal data will be securely stored in our internal CRM system. This information will not be shared with any third parties without your explicit consent. After a period of inactivity, your CV will be permanently removed from our database.
