Resource Planning and Forecasting Manager

2 weeks ago

London, Greater London, United Kingdom Edenbrook Full time
Job Title: Resource Forecasting and Planning Manager

Edenbrook is seeking a highly skilled Resource Forecasting and Planning Manager to join our team. The successful candidate will be responsible for predicting future resource needs and creating strategic plans to ensure that resources are available to meet our business demands.

Key Responsibilities:
  • Develop and maintain resource forecasting models to predict future resource needs based on historical data and projected business product trends.
  • Develop comprehensive shift schedules that account for peak customer demand, team availability, and SLA requirements.
  • Analyse market trends, business forecasts, and operational metrics to anticipate resource requirements.
  • Use your forecasts to inform training and long-term resource planning, ensuring we can meet future demands.
  • Implement and maintain systems to track real-time customer support metrics.
  • Develop comprehensive resource plans to ensure the availability and efficient use of resources across the organisation.
  • Define Key Performance Indicators to establish a clear set of metrics to track management information.
  • Ensure KPIs align with business objectives and SLAs.
  • Utilise best practices, industry standards and WFM technology to optimise resource management processes.
  • Assess potential risks related to resource availability and develop contingency plans to mitigate these risks.
  • Conduct regular audits and reviews to maintain high standards of resource planning and utilisation.

The ideal candidate will have excellent analytical and problem-solving skills, with the ability to communicate effectively with stakeholders and internal teams. If you are a strategic thinker with a passion for resource management, we encourage you to apply for this exciting opportunity.

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