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Scientific Support Specialist

2 months ago

Cambridge, Cambridgeshire, United Kingdom Revvity Full time
Job Title: Scientific Support Specialist - Bilingual Mandarin or Japanese

The Scientific Support Specialist plays a crucial role in helping researchers achieve cutting-edge scientific results by providing timely and high-quality support to customers using our full portfolio of products, including Dharmacon brand gene editing, RNAi, cell culture, gene expression, and companion diagnostic products.

As part of our highly experienced technical team, the Scientific Support Specialist will utilize their scientific expertise daily to guide customers through their full experimental journey, addressing pre-sales questions and inquiries, troubleshooting problems, and managing complaints in a fast-paced and dynamic work environment.

This role will provide extensive insight into the business world and serve as a perfect introduction to the commercial sector for an applicant interested in applying and sharing their scientific knowledge.

Key Responsibilities:
  • Provide scientific support by phone, email, and webchat to customers requesting product guidance and/or help troubleshooting experiments with an emphasis on supporting English and Japanese conversations.
  • Maintain up-to-date knowledge of our dynamic portfolio of products, solutions, and services.
  • Effectively communicate with interdepartmental teams.
  • Understand product applications, challenges, and strategies for good experimental design.
  • Work with customer support, R&D, and product management as part of troubleshooting activities.
  • Support local and international field-based teams by answering scientific inquiries.
  • Continually strive to improve soft skills to provide an outstanding customer experience.
  • Assist in the preparation and review of technical documents and web content for new and existing products.
Basic Qualifications:
  • MS or Ph.D. in Biological Sciences.
  • Fluent in Japanese or Mandarin spoken and written.
  • 1-2+ years hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction).
Preferred Qualifications:
  • Experience with gene editing and/or RNAi.
  • Previous technical or customer support experience.
  • Experience using a CRM.
  • Excellent analytical, problem-solving, and interpersonal skills.
  • Outstanding listening, verbal, and written communication skills required.
  • Attention to details essential.
  • Ability to work effectively in a team environment.
  • Strong self-motivation and focus.
Compensation:

The base salary range for this full-time position is $70,000-$75,000. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training.