Scientific Support Specialist

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Revvity Full time

The Scientific Support Specialist at Revvity plays a pivotal role in empowering researchers to achieve groundbreaking scientific results. This position involves providing timely, high-quality support to customers utilizing our comprehensive portfolio of products, including Dharmacon brand gene editing, RNAi, cell culture, gene expression, and companion diagnostic products.

As a member of our highly experienced technical team, the Scientific Support Specialist will leverage their scientific expertise daily to guide customers through their full experimental journey. This encompasses addressing pre-sales questions and inquiries, troubleshooting problems, and managing complaints in a fast-paced and dynamic work environment. Through in-depth interactions across the company, this role provides extensive insight into the business world and serves as an ideal introduction to the commercial sector for applicants interested in applying and sharing their scientific knowledge.

Key Responsibilities

  • Provide scientific support by phone, email, and webchat to customers requesting product guidance and/or help troubleshooting experiments, with a focus on supporting English and Chinese Mandarin conversations.
  • Maintain up-to-date knowledge of our dynamic portfolio of products, solutions, and services.
  • Effectively communicate with interdepartmental teams.
  • Understand product applications, challenges, and strategies for good experimental design.
  • Work with customer support, R&D, and product management as part of troubleshooting activities.
  • Support local and international field-based teams by answering scientific inquiries.
  • Continually strive to improve soft skills to provide an outstanding customer experience.
  • Assist in the preparation and review of technical documents and web content for new and existing products.
  • As a front-line representative of the company, this position influences customer allegiance, requiring professionalism and courtesy at all times.

Basic Qualifications:

  • MS or Ph.D. in Biological Sciences.
  • Fluent in Chinese Mandarin spoken and written.
  • 1-2+ years of hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction).

Preferred Qualifications:

  • Experience with gene editing and/or RNAi.
  • Previous technical or customer support experience.
  • Experience using a CRM.
  • Excellent analytical, problem-solving, and interpersonal skills.
  • Outstanding listening, verbal, and written communication skills required.
  • Attention to details essential.
  • Ability to work effectively in a team environment.
  • Strong self-motivation and focus.

#LI-Hybrid

#LI-EMEA



  • Cambridge, Cambridgeshire, United Kingdom Revvity Full time

    The Scientific Support Specialist at Revvity plays a pivotal role in helping researchers achieve cutting-edge scientific results by providing timely, high-quality support to customers using our full portfolio of products, including Dharmacon brand gene editing, RNAi, cell culture, gene expression, and companion diagnostic products.Working as part of our...


  • Cambridge, Cambridgeshire, United Kingdom Revvity Full time

    The Scientific Support Specialist at Revvity plays a pivotal role in helping researchers achieve cutting-edge scientific results by providing timely, high-quality support to customers using our full portfolio of products, including Dharmacon brand gene editing, RNAi, cell culture, gene expression, and companion diagnostic products.Working as part of our...


  • Cambridge, Cambridgeshire, United Kingdom Revvity Full time

    The Scientific Support Specialist plays a pivotal role in helping researchers achieve cutting-edge scientific results by providing timely, high-quality support to customers using our full portfolio of products, including Dharmacon brand gene editing, RNAi, cell culture, gene expression, and companion diagnostic products.Working as part of our highly...


  • Cambridge, Cambridgeshire, United Kingdom Abbexa Full time

    Scientific Product Data and Support SpecialistAbout the Role:We are seeking a highly skilled Scientific Product Data and Support Specialist to join our team at Abbexa. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring they receive the best possible experience with our scientific products.Key...


  • Cambridge, Cambridgeshire, United Kingdom Revvity Full time

    The Scientific Support Specialist plays a vital role in helping researchers achieve cutting-edge scientific results by providing timely and high-quality support to customers. This involves guiding them through their full experimental journey, from addressing pre-sales questions and inquiries to troubleshooting problems and managing complaints in a fast-paced...


  • Cambridge, Cambridgeshire, United Kingdom Revvity Full time

    The Scientific Support Specialist at Revvity plays a vital role in helping researchers achieve cutting-edge scientific results by providing timely, high-quality support to customers using our full portfolio of products, including Dharmacon brand gene editing, RNAi, cell culture, gene expression, and companion diagnostic products.As a member of our highly...


  • Cambridge, Cambridgeshire, United Kingdom Flagship Pioneering Full time

    Flagship Pioneering is a pioneering company that conceives, creates, and builds companies that invent breakthrough technologies to transform healthcare, agriculture, and sustainability. We are seeking a skilled Scientific Instrumentation Specialist to join our team.The successful candidate will be responsible for developing and monitoring support systems for...


  • Cambridge, Cambridgeshire, United Kingdom Revvity Full time

    Job Title: Scientific Support Specialist - Bilingual Mandarin or JapaneseThe Scientific Support Specialist plays a crucial role in assisting researchers in achieving cutting-edge scientific results by providing timely and high-quality support to customers using our full portfolio of products, including Dharmacon brand gene editing, RNAi, cell culture, gene...

  • Clinical Specialist

    3 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Boston Scientific Full time

    Boston Scientific: Transforming Lives through Innovative Medical SolutionsWe're a leading medical device company, pushing the boundaries of healthcare to improve lives. Our Field Clinical Specialists play a crucial role in delivering exceptional support to our customers.Job Summary:As a Field Clinical Specialist, you'll provide clinical, technical, and...


  • Cambridge, Cambridgeshire, United Kingdom Revvity Full time

    The Scientific Support Specialist plays a pivotal role in enabling researchers to achieve groundbreaking scientific results by providing timely, high-quality support to customers utilizing our comprehensive portfolio, including Dharmacon brand gene editing, RNAi, cell culture, gene expression, and companion diagnostic products.As a member of our highly...


  • Cambridge, Cambridgeshire, United Kingdom SRG Full time

    Job Title: Scientific Production SpecialistJob Summary:We are seeking a highly skilled Scientific Production Specialist to join our team at SRG. As a key member of our production team, you will be responsible for the manufacture and quality control of specialist reagents.Key Responsibilities:Preparation of reagents, lyophilisation and quality control of...


  • Cambridge, Cambridgeshire, United Kingdom Boston Scientific Full time

    Job DescriptionBoston Scientific is a leading medical device company that transforms lives through innovative solutions.We are seeking a Medical Device Specialist - CRM Support to join our team in the Midlands region.Key Responsibilities:Provide clinical support to customers, including case coverage, troubleshooting, and patient follow-up.Work closely with...


  • Cambridge, Cambridgeshire, United Kingdom Boston Scientific Full time

    Transform Lives with Boston ScientificWe're at the forefront of the medical device industry, leading and evolving it to address unmet and emerging needs in healthcare. Our culture powers our performance, and we turn our shared vision into value with the contribution of our colleagues around the world.Key Responsibilities:Provide field/remote clinical support...


  • Cambridge, Cambridgeshire, United Kingdom Abbexa Full time

    Job Opportunity: Scientific Product Data and Support AssistantAbout Abbexa: We are a company dedicated to providing innovative solutions in the scientific community.Job Summary: We are seeking a highly skilled Scientific Product Data and Support Assistant to join our team.Key Responsibilities:Provide data and support for scientific productsAssist in the...


  • Cambridge, Cambridgeshire, United Kingdom Revvity Full time

    The Scientific Support Specialist is a key member of our team at Revvity, providing timely and high-quality support to customers using our full portfolio of products.Working as part of our highly experienced technical team, this role will use scientific expertise daily to guide customers through their full experimental journey, addressing pre-sales questions...


  • Cambridge, Cambridgeshire, United Kingdom Boston Scientific Full time

    Transform Lives with Boston ScientificBoston Scientific seeks a highly skilled Field Clinical Specialist to provide exceptional support to our customers. As a key member of our team, you will leverage your clinical expertise to drive customer success and contribute to the growth of our business.About the RoleProvide field and remote clinical support to...


  • Cambridge, Cambridgeshire, United Kingdom Costello Medical Full time

    About the RoleThis internship provides an ideal opportunity for recent graduates and current students to gain hands-on experience in the healthcare industry. As a Scientific Communications Specialist, you will work on various projects, typically across two different divisions, and contribute to improving healthcare outcomes globally.The role involves the...


  • Cambridge, Cambridgeshire, United Kingdom Abbexa Full time

    Job DescriptionScientific Product Data and Support AssistantAbout the RoleWe are seeking a highly skilled Scientific Product Data and Support Assistant to join our team at Abbexa. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring they receive the best possible experience with our scientific...


  • Cambridge, Cambridgeshire, United Kingdom Thermo Fisher Scientific Full time

    Medical Information Specialist RoleAt Thermo Fisher Scientific, we're committed to enabling our customers to make the world healthier, cleaner, and safer. As a Medical Information Specialist, you'll play a critical role in achieving this mission by providing accurate and non-promotional information regarding our clients' medicinal products or devices to...


  • Cambridge, Cambridgeshire, United Kingdom Thermo Fisher Scientific Full time

    About UsAt Thermo Fisher Scientific, we are dedicated to enabling our customers to make the world a healthier, cleaner and safer place. Our Mission is to accelerate research, solve complex scientific challenges and drive technological innovation.Job OverviewWe are seeking a skilled Medical Information Specialist to join our growing Medical Communications...