Scientific Support Specialist

1 month ago

Cambridge, Cambridgeshire, United Kingdom Revvity Full time
Job Title: Scientific Support Specialist - Bilingual Mandarin or Japanese

The Scientific Support Specialist plays a crucial role in helping researchers achieve cutting-edge scientific results by providing timely and high-quality support to customers using our full portfolio of products, including Dharmacon brand gene editing, RNAi, cell culture, gene expression, and companion diagnostic products.

Key Responsibilities:
  • Provide scientific support by phone, email, and webchat to customers requesting product guidance and/or help troubleshooting experiments, with a focus on supporting English and Japanese conversations.
  • Maintain up-to-date knowledge of our dynamic portfolio of products, solutions, and services.
  • Effectively communicate with interdepartmental teams.
  • Understand product applications, challenges, and strategies for good experimental design.
  • Work with customer support, R&D, and product management as part of troubleshooting activities.
  • Support local and international field-based teams by answering scientific inquiries.
  • Continually strive to improve soft skills to provide an outstanding customer experience.
  • Assist in the preparation and review of technical documents and web content for new and existing products.
Basic Qualifications:
  • MS or Ph.D. in Biological Sciences.
  • Fluent in Japanese or Mandarin spoken and written.
  • 1-2+ years hands-on practical experience in standard molecular and cellular biology techniques and procedures (including but not limited to qPCR, PCR, cloning, and transfection/transduction).
Preferred Qualifications:
  • Experience with gene editing and/or RNAi.
  • Previous technical or customer support experience.
  • Experience using a CRM.
  • Excellent analytical, problem-solving, and interpersonal skills.
  • Outstanding listening, verbal, and written communication skills required.
  • Attention to details essential.
  • Ability to work effectively in a team environment.
  • Strong self-motivation and focus.
Compensation:

The base salary range for this full-time position is $70,000-$75,000. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training.

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