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Process Transformation Lead

2 months ago


Edinburgh, Edinburgh, United Kingdom RP International Full time
About the Role

We are seeking an experienced Process Transformation Lead to join our client's team at RP International. This role will involve working closely with technology change teams to deliver process optimisation and automation solutions for our clients in the Life, Pensions and Long Term Savings sectors.

Key Responsibilities
  • Define and drive the roadmap to deliver business value within risk, directing a programme with appropriate governance and controls.
  • Work closely with the Transformation Management Office to ensure the smooth running of PMO, governance, reporting, methodology, models, and standards.
  • Maintain and prioritize the roadmap for change based on business value and risk, ensuring the highest value to our clients.
  • Develop and implement transformation strategies to improve operational efficiency, customer satisfaction, and overall business performance.
  • Collaborate with change management and change delivery teams to ensure new solutions are well-aligned with identified problems and opportunities.
  • Provide leadership and guidance to project teams, ensuring successful delivery of transformation outcomes.
  • Experience working with technology teams to deliver process optimisation and automation, and experience with process improvement methodologies such as Lean or Six Sigma.
  • Strong analytical skills, with the ability to use data to drive decision-making.
Requirements
  • Proven track record of leading and delivering end-to-end operational process transformation within life and pension insurance sectors.
  • Strong understanding of the Life and Pensions industry front and back end operational processes, including regulatory and compliance requirements.
  • Experience working in global delivery environments and with distributed teams.
  • Experience in delivering process automation through Pega or similar BPM tools.