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Technical Support Specialist

2 months ago

London, Greater London, United Kingdom Middle Recruitment Full time
Position Overview

Technical Support Specialist - Luxury Retail

Salary: Up to £35,000

Location: Central London

Middle Recruitment is collaborating with a prestigious retail organization located in Central London to recruit a new Technical Support Specialist, following an internal advancement.

Key Responsibilities:

The successful candidate will provide assistance to approximately 150 end users, including both retail locations and corporate offices, addressing their daily IT support inquiries and resolving issues related to Retail EPOS systems.

Essential Qualifications:

  • Experience in a hybrid cloud setup, encompassing both on-premises and virtual environments.
  • Strong proficiency in Windows operating systems.
  • Familiarity with O365, SharePoint, Exchange, and Microsoft Entra ID (Azure Directory).
  • Capability to identify and resolve customer issues in a dynamic setting.
  • Experience with EPOS systems.
  • Knowledge of hardware and troubleshooting techniques.
  • Understanding of networking concepts and protocols, including routers, switches, firewalls, and VLANs.
  • Experience with telephony systems.
  • Proficiency in Intune Mobile Device Management (MDM).

If you believe this position aligns with your skills and experience, we encourage you to submit your CV.

Middle Recruitment Limited is committed to promoting equal opportunities in employment. We provide equal job opportunities regardless of ethnic background, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.