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Guest Service Representative

2 months ago

Cheltenham, Gloucestershire, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Assistant at Holiday Inn Express Cheltenham. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Provide timely and efficient service to guests, responding to their needs and resolving any issues promptly.
  • Work collaboratively with the front-of-house team to maintain a high level of service quality and consistency.
  • Assist with check-in and check-out procedures, handling guest queries and resolving any issues that may arise.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you are equipped to provide the highest level of service.
  • Contribute to the overall success of the hotel by maintaining a positive and professional attitude, and adhering to our company values and standards.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • A positive and flexible attitude, with a willingness to learn and adapt to changing situations.
  • Basic computer skills and a professional telephone manner.
What We Offer
  • A competitive salary and benefits package, including discounted hotel room rates and meal allowances.
  • Opportunities for career development and progression within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in your role.