Investigation Expert

1 week ago


Edinburgh, Edinburgh, United Kingdom Nucleus Financial Full time

About the Role

We are seeking a skilled Remediation Analyst to join our team at Nucleus Financial. As a Remediation Analyst, you will play a critical role in resolving complex issues and ensuring a great customer outcome.

Key Responsibilities

  • Investigate issues to identify root causes and develop effective solutions
  • Collaborate with cross-functional teams to resolve issues and implement process improvements
  • Develop and maintain accurate and detailed records of investigations and resolutions
  • Communicate complex technical information to non-technical stakeholders
  • Identify and implement opportunities for process improvements and efficiency gains

Requirements

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong attention to detail and organizational skills
  • Experience in a financial services industry, preferably in trading or investments

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A generous pension scheme
  • Enhanced parental leave and flexible working options

About Nucleus Financial

Nucleus Financial is a leading provider of retirement-focused financial services. Our purpose is to help make retirement more rewarding, and our vision is to build the best retirement-focused platform in the UK. We are committed to delivering exceptional customer service and building strong relationships with our clients.



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