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Business Analyst
2 months ago
Diligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences and driving positive change in the industry.
Job SummaryWe are seeking a highly analytical and detail-oriented Business Analyst to join our team. As a Business Analyst, you will play a critical role in overseeing the entire incident process, including investigation, analysis, planning, and remediation for customers.
Key Responsibilities- Investigate and analyze incidents to identify root causes and develop effective solutions.
- Collaborate with internal stakeholders to identify recurring themes and recommend process improvements.
- Develop and maintain business requirement documents and assist with change implementation.
- Provide expert knowledge of life and pensions products and services to support business decisions.
- Work closely with cross-functional teams to ensure seamless incident resolution and process improvements.
- Strong knowledge of life and pensions products and services.
- Excellent analytical and problem-solving skills.
- Ability to learn and navigate multiple computer systems and software applications.
- Strong communication and interpersonal skills.
- Ability to work effectively under pressure and meet deadlines.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- A collaborative and inclusive team culture.
