IT Support Specialist
3 weeks ago
About B2BGateway
B2BGateway is a dynamic and growing company dedicated to providing innovative solutions for businesses. We are seeking a highly motivated and skilled IT Support Specialist to join our team.
Role OverviewAs an IT Support Specialist, you will be responsible for providing technical support to our valued customers. You will play a crucial role in resolving issues, ensuring system stability, and delivering exceptional customer service.
Key Responsibilities- Diagnose, troubleshoot, and resolve technical issues reported by customers.
- Prioritize and manage multiple support requests simultaneously, adhering to established service level agreements.
- Monitor customer systems for performance and identify potential problems.
- Effectively communicate with customers, providing clear and concise explanations of technical solutions.
- Build and maintain strong relationships with customers, ensuring their satisfaction.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in troubleshooting common IT issues.
- Ability to work independently and as part of a team.
- Customer-focused approach with a commitment to providing exceptional service.
- Experience in a customer support environment.
- Knowledge of IT infrastructure and networking concepts.
- Fluency in Danish or German is an asset.
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