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Harrogate, North Yorkshire, United Kingdom Jigsaw Full timeBreakdown Claims Handler Job DescriptionWe are seeking a skilled Breakdown Claims Handler to join our team at Jigsaw. As a Breakdown Claims Handler, you will be responsible for handling customer inquiries and resolving claims related to breakdowns and motor incidents.Key Responsibilities:Answer inbound calls from customers wishing to make a claim on their...
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Breakdown Claims Specialist
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Breakdown Claims Handler
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Breakdown Claims Handler
2 months ago
Harrogate, North Yorkshire, United Kingdom PIB Group Full timeAbout the Role:We are seeking a highly skilled Breakdown Claims Handler to join our team at PIB Group. As a Breakdown Claims Handler, you will be responsible for handling inbound calls from customers who wish to make a claim on their policy.Key Responsibilities:Respond to customer inquiries and provide support and advice regarding breakdowns or motor...
Breakdown Claims and Renewals Handler
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Breakdown Customer Care and Sales Specialist to join our team at Jigsaw. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities:
- Customer Service: Provide a friendly and helpful service to clients, displaying a passion for customer service and a commitment to resolving issues efficiently.
- Sales and Renewals: Process mid-term adjustments and cancellations on existing policies, collect payments for amendments or missed direct debit payments, and identify opportunities to upsell additional products.
- Communication and Organisation: Demonstrate high levels of communication, organisation, thoroughness, and time management to clear day-to-day workloads efficiently and correctly.
- Training and Coaching: Provide training and coaching to colleagues when required, and assist on a surge basis to our Breakdown Claims Advisors by answering calls and arranging the relevant level of service.
- Quoting and Closing: Quoting and closing new business enquiries, and building and maintaining long-standing client relationships.
Requirements:
- Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to empathise and successfully deal with difficult customers.
- Customer Service Skills: Excellent customer service skills, with a commitment to providing a high level of service to clients.
- Organisational Skills: Excellent organisational skills, with the ability to work under pressure and meet deadlines.
- Technical Skills: PC literate, with a working knowledge of Microsoft Word and Excel.
Benefits:
- Competitive Salary: A competitive salary and benefits package, including a death in service benefit of x4 salary, company pension scheme, and enhanced maternity and paternity leave packages.
- Flexible Working: A flexible working policy, with the opportunity to work from home and have a good work-life balance.
- Professional Development: A comprehensive learning and development framework, including professional study options and apprenticeships, to support your career development.
About Jigsaw:
Jigsaw is a dynamic and growing company, committed to providing exceptional customer service and sales support to our clients. We are proud of our success and growth, and have been recognised for many industry awards across our business. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce.
