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Head of Technical Services Management

3 months ago

Stevenage, Hertfordshire, United Kingdom SCC Full time

Job Title: Technical Services Operations Leader

Company: SCC

Contract Type: Permanent, full time

Salary Package: Competitive plus company benefits

Hours: am – pm, Monday – Friday, flexible working hours

Interview Process: Multi-stage process

About the Role:

  • Oversee and direct the Technical Services, Client Application Management, and Incident Management Teams
  • Deliver technical guidance and leadership
  • Manage resource allocation and workload distribution
  • Engage with clients, technical teams, and external partners
  • Challenge and support technical specialists
  • Conduct performance evaluations and manage team performance
  • Prioritize security measures
  • Uphold exceptional customer service standards
  • Monitor and manage customer technical risk logs
  • Assist in diagnosing and escalating technical issues

Skills and Experience:

  • Proven experience in managing a multi-location technical team
  • Ability to generate comprehensive reports
  • Capable of building and sustaining strong professional relationships
  • Solid technical expertise in Microsoft Active Directory, SCCM, and ITSM Tools
  • Strong resource management capabilities