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Customer Service Manager Technical Lead

1 month ago

Stevenage, Hertfordshire, United Kingdom Morepeople 01780 Full time

Are you passionate about food safety and quality? We are recruiting a Technical Customer Service Manager to provide dedicated technical service to both internal and external customers, ensuring product quality and compliance with customer standards.

This role will play a key part in managing relationships with M&S, Ocado, and other customers while supporting the business with technical innovation and continuous improvement.

  • Ensure product safety, legality, and quality to protect the business and customer requirements.
  • Lead innovation, quality improvement projects, and new product development (NPD).
  • Maintain accurate customer specifications and communicate technical policies to internal teams and suppliers.
  • Support the technical agenda in line with business objectives.
  • Use data to monitor performance and ensure the business is meeting 'fit to supply' standards.

Key skills and experience:

  • Proven experience in managing product quality, food safety, and compliance.
  • Strong project management skills and the ability to meet deadlines.
  • Formal qualification in food science or agronomy preferred.