Technical Operations Manager

4 weeks ago


Stevenage, Hertfordshire, United Kingdom SCC Full time

Contract Type:

Permanent, full-time

Salary Package:

Competitive plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours:

9 am – 5 pm, Monday – Friday, with some flexibility around working hours

Interview Process:

A multi-stage process

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Role Purpose:

To lead and manage the day-to-day activities of the Technical Services, Client Application Management, and Incident Management Teams. The teams perform 1st and 2nd line support for incidents and requests for the front office components in a highly secure network.

The successful candidate will exhibit verifiable experience in a customer-facing role, coupled with a demonstrable knowledge across multiple technical domains. They will have at least three years' experience managing and leading BAU teams in complex environments, where customer satisfaction is key.

Key Responsibilities:
  • Provide technical expertise and leadership to the Technical Services Team, the customer, and other suppliers;
  • Resourcing and allocation of work, maintaining a balanced utilisation of the resources, and identifying and filling any gaps in knowledge or technical capability of the team;
  • Directly interact with clients, technical teams, and 3rd parties in order to co-ordinate rapid and effective response to major incidents.
  • Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions to an incident;
  • Performance management and appraisals to be conducted for the team; addressing and correcting any underperformance of the team;
  • Ensure that security is treated as a priority. Report and act upon any security issues or breaches;
  • Maintain a high degree of customer service for all support queries, adhering to all service management principles.
  • Track, record, and actively monitor a customer technical risk log across all Customer IT solutions in order to recommend service improvements and drive forward the best solution and service for the customer.
  • Assist the team in troubleshooting and escalating any issues related to desk-side support, imaging, or packaging.
Skills and Experience:
  • Experience managing a multi-site technical team;
  • Able to produce detailed reporting both ad-hoc and regularly;
  • Ability to build and maintain strong relationships with customers and senior stakeholders;
  • Good technical knowledge across multiple domains, this includes Microsoft Active Directory, SCCM, ITSM Tools;
  • Good customer service skills;
  • Resource Management skills.
About You:

  • Stevenage, Hertfordshire, United Kingdom Carbon60 Full time

    Job Title: Technical Operations ManagerJob Summary:We are seeking a highly skilled Technical Operations Manager to join our team at Carbon60. The successful candidate will be responsible for overseeing the delivery of technical services and maintaining excellence in Facilities Management.Main Responsibilities:Oversee the interpretation of RBI assessments and...

  • Technical Manager

    5 days ago


    Stevenage, Hertfordshire, United Kingdom Apple Technical Recruitment (UK) Limited Full time

    Job OverviewAn exciting opportunity has arisen for an experienced Senior Design Coordinator to join our team at Apple Technical Recruitment (UK) Limited.The ideal candidate will have extensive experience in design management on complex construction projects, with a strong understanding of construction methodology and Building Regulations.This role involves...


  • Stevenage, Hertfordshire, United Kingdom Carbon60 Full time

    Technical Manager RoleCarbon60 is seeking a highly skilled Technical Manager to join their team in Stevenage. The successful candidate will be responsible for ensuring the delivery of technical services and maintaining excellence in Facilities Management.Main Responsibilities:Oversee the interpretation of RBI assessments, reports, and future RBI inspection...


  • Stevenage, Hertfordshire, United Kingdom Apple Technical Recruitment (UK) Limited Full time

    Design Manager Opportunity**Job Summary:**A leading main contractor is seeking a highly skilled Design Manager to oversee technical compliance and design management for various projects across multiple sectors.**Key Responsibilities:**Ensure technical compliance and design management at early feasibility and procurement stages.Monitor on-site design...


  • Stevenage, Hertfordshire, United Kingdom Fujitsu Full time

    Job Title Technical Operations SpecialistLocation Data CentreYour roleWe are seeking a Technical Operations Specialist to join our operations team on a 24x7/365 shift pattern working 12hr rotational shifts. Your primary role will involve working as a 24x7/365 operations team member providing first line Data Centre support for a range of internal, private and...


  • Stevenage, Hertfordshire, United Kingdom SCC Full time

    About the RoleWe are seeking a highly skilled Technical Operations Manager to lead and manage our day-to-day activities in the Technical Services, Client Application Management, and Incident Management Teams.The successful candidate will have verifiable experience in a customer-facing role, coupled with a demonstrable knowledge across multiple technical...

  • Technical Estimator

    3 days ago


    Stevenage, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full time

    About the RoleWe are seeking an experienced Technical Estimator to join our team at Rise Technical Recruitment Limited. As a key member of our operations, you will be responsible for providing accurate and reliable cost estimates for various construction projects.This is a fantastic opportunity to work with a reputable architectural metal and steelworks...


  • Stevenage, Hertfordshire, United Kingdom SCC Full time

    Role Purpose:To lead and manage the day-to-day activities of the Technical Services, Client Application Management and Incident Management Teams. The teams perform 1st and 2nd line support for incidents and requests for the front office components in a highly secure network.The successful candidate will exhibit verifiable experience in a customer-facing...


  • Stevenage, Hertfordshire, United Kingdom Futures Full time

    Key Responsibilities:As a Technical Director at Futures, you will oversee the technical aspects of in-store displays, pop-up shops, and experiential spaces globally. This includes directing projects to successful delivery, overseeing the engineering of pop-ups, fixtures, displays, and structural elements, and ensuring they meet quality, safety standards, and...


  • Stevenage, Hertfordshire, United Kingdom HE Space Operations GmbH Full time

    Senior Digital Payload ManagerWe are seeking an experienced Senior Digital Payload Manager to join our team at HE Space Operations GmbH. This is a challenging role that requires strong leadership skills, technical expertise, and excellent communication abilities.About the RoleThis position involves overseeing end-to-end project management for digital payload...


  • Stevenage, Hertfordshire, United Kingdom Gregory Walker Associates Ltd Full time

    About the Role">This is an ideal position for ambitious and capable individuals with a degree in Food Science or similar, and some work experience within Technical. ">We are seeking someone intelligent, credible and proactive who can develop a plan and execute it. Our business is rapidly growing, offering lots of opportunities to own your own projects and...


  • Stevenage, Hertfordshire, United Kingdom Gregory Walker Associates Full time

    Job SummaryWe are seeking a highly skilled Technical Coordinator to join our team at Gregory Walker Associates. As a Technical Coordinator, you will be responsible for building and maintaining effective communication, collaboration, and relations with customer teams to formulate, drive, and implement the product technical agenda and policies for site and...


  • Stevenage, Hertfordshire, United Kingdom Carbon 60 Full time

    Technical Facilities Services Manager RoleCarbon 60 is seeking a skilled Technical Facilities Services Manager to join our team and play an integral role in our facilities management operations. As a key member of our team, you will be responsible for ensuring the smooth operation of our facilities and providing expert technical support to our clients.Main...

  • Technical Manager

    4 weeks ago


    Stevenage, Hertfordshire, United Kingdom Carbon 60 Full time

    Job Title: Technical ManagerCompany: Carbon 60This is an excellent opportunity to become part of a first-rate facilities management team as a Technical Manager. You will be responsible for ensuring the delivery of technical services and maintaining excellence in facilities management.Main Responsibilities:Oversee the interpretation of RBI assessments and...


  • Stevenage, Hertfordshire, United Kingdom MorePeople Full time

    About the Shift Technologist RoleWe are committed to finding a highly motivated and detail-oriented individual to join our team as a Shift Technologist. In this critical role, you will contribute to ensuring the highest standards of product quality and compliance throughout the production process.Duties and Requirements:Work collaboratively with technical...


  • Stevenage, Hertfordshire, United Kingdom SCC Full time

    Company Overview:Servicing Technology Solutions Company (SCC) is a leading provider of cutting-edge IT services.Salary:The estimated salary for this role is £70,000 - £90,000 per annum, depending on experience and qualifications.Job Description:This exciting opportunity is for a skilled Service Delivery Manager to join our team in managing the delivery of...


  • Stevenage, Hertfordshire, United Kingdom MBDA UK Ltd Full time

    MBDA UK Ltd is seeking a highly skilled Technical Software Programme Manager to lead the development of on-board software for its next generation missile systems.The ideal candidate will have a proven track record in managing technical teams and delivering complex software projects on time, within budget, and to the required quality standards.This role...


  • Stevenage, Hertfordshire, United Kingdom Futures Full time

    Job Title: Senior Technical ManagerJob Summary: We are seeking a highly skilled Senior Technical Manager to oversee the technical aspects of our in-store displays, pop-up shops, and experiential spaces globally.Key Responsibilities:Direct and manage creative concepts into detailed technical drawings, specifications, BOMs, and prototypes for our production...


  • Stevenage, Hertfordshire, United Kingdom Carbon 60 Full time

    Job OverviewWe are seeking an experienced Engineering Operations Manager to lead our technical team in Hertfordshire, England. This is a fantastic opportunity to join one of the largest Facilities Management companies in the UK at a prestigious client's site.Responsibilities:Oversee daily operations of the technical team and sub-contractors.Manage legal...


  • Stevenage, Hertfordshire, United Kingdom Carbon 60 Full time

    Carbon 60: A leading facilities management company based in the UK is seeking a highly skilled Deputy Facilities Team Leader to join their team.Job Overview: As a key member of our operations team, you will be responsible for providing technical support for projects and assisting with commissioning and handover works for plant and user equipment. You will...