Supervisor - Hospitality Leader

2 days ago


Cambridge, Cambridgeshire, United Kingdom City Pub's Full time

Job Summary:

We are seeking a highly motivated and experienced Supervisor to join our team at City Pub Group. As a Supervisor, you will be responsible for leading our team to deliver exceptional customer service and ensuring the smooth operation of our pub.

Key Responsibilities:

  • Lead and motivate our team to achieve high standards of customer service and quality.
  • Manage and coordinate the day-to-day operations of the pub, including staff scheduling, inventory management, and cash handling.
  • Develop and implement training programs to enhance the skills and knowledge of our team members.
  • Monitor and maintain high standards of cleanliness, safety, and security in the pub.
  • Collaborate with our kitchen team to ensure seamless service and high-quality food presentation.
  • Manage conflicts and resolve customer complaints in a professional and courteous manner.

Requirements:

  • 2+ years of experience in a supervisory role in the hospitality industry.
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Free meals and discounts on our menu items.
  • A fun and rewarding work experience in a fast-paced and dynamic industry.


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