Energy Efficiency Specialist

5 days ago

Aylesbury, Buckinghamshire, United Kingdom Morrison Data Services Full time
{"About the Role": "We are seeking an experienced Energy Efficiency Specialist to join our team at Morrison Data Services. As a key member of our team, you will play a crucial role in providing telephone energy advice and solutions to vulnerable members of society across England, Scotland, and Wales.

Our mission is to help people keep warm in colder months and reduce their energy bills. You will need to be passionate about helping people and suggesting solutions that meet their individual needs.

Key Responsibilities:

* Confidently advise residents on the most effective use of energy, relative to their individual circumstances via the telephone.
* Use initiative to provide solutions to a variety of residents' challenges with energy costs and usage.
* Work effectively with internal departments to help deliver our full range of services.
* Accurately document all engagement with residents in line with company processes.
* Ensure the safe handling of customer-sensitive personal data in line with the company data protection policy.
* Identify and follow company guidelines for safeguarding concerns.
* Proficiently update CRM software systems and MS Office systems.
* Recognize when to escalate queries and opportunities.
* Ability to steer conversations and keep calls on track, whilst demonstrating empathy and understanding.

Requirements:

* Previous experience or background in energy efficiency.
* Recognized qualifications such as DEA (Domestic Energy Assessor) or other energy efficiency qualifications.
* Current expertise in traditional and renewable energy solutions.
* Confidence to advise residents on the most effective use of energy, relative to their individual circumstances via phone.
* Knowledge of CRM systems (We use ZOHO).

What We Offer:

* Salary up to £28,500.
* 25 days annual leave.
* 2 paid volunteer days annually.
* Enhanced Maternity, Adoption, and Paternity leave.
* Pension Scheme.
* Life Assurance.
* Access to employee assistance programs.
* Online GP Service, 24 hours a day, 365 days a year.
* Discounts with national retailers.

About Us:

Morrison Data Services is a mission-led BCorp business that provides a range of services supporting energy efficiency and retrofit into domestic properties in Britain.

We value diversity and encourage people from all backgrounds and communities to apply. Our teams' individual life experiences are part of what makes us great, and we commit to providing a safe and inclusive environment for all.

#MorrisonDataServices #LI-SG1 #LI-Hybrid #appcast"}

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