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Energy Efficiency Specialist
2 months ago
We are seeking a skilled Home Energy Advisor to join our team at Agility Eco. As a key member of our community programmes, you will provide telephone energy advice and solutions to help individuals across England, Scotland, and Wales reduce their energy bills and stay warm during colder months.
Key Responsibilities:- Advise residents on effective energy use, considering their individual circumstances, via telephone.
- Identify and provide solutions to residents' energy challenges, using initiative and expertise.
- Collaborate with internal departments to deliver Agility Eco's full range of services.
- Accurately document resident engagement, adhering to company processes.
- Ensure safe handling of customer-sensitive personal data, in line with our data protection policy.
- Communicate effectively with residents and colleagues, using written and oral means.
- Recognize and escalate safeguarding concerns, following company guidelines.
- Update CRM software systems and MS Office systems, as required.
- Steer conversations, keeping calls on track, while demonstrating empathy and understanding.
- Recognized qualifications, such as DEA (Domestic Energy Assessor) or other energy efficiency certifications.
- Previous experience or background in energy efficiency.
- Current expertise in traditional and renewable energy solutions.
- Confidence in advising residents on energy use, relative to their individual circumstances.
- Knowledge of CRM systems, specifically ZOHO.
- Salary up to £28,500.
- 25 days annual leave.
- 2 paid volunteer days annually.
- Enhanced Maternity, Adoption, and Paternity leave.
- Pension Scheme.
- Life Assurance.
- Access to employee assistance programmes.
- Online GP Service, available 24/7.
- Discounts with national retailers.
Agility Eco values diversity and encourages applications from individuals with diverse backgrounds and experiences. We strive to create a safe and inclusive environment for all team members.
