Facilities Operations Manager

3 weeks ago

West Drayton, Greater London, United Kingdom Plaza Premium Group Full time
Position Overview

Company Background

Welcome to Plaza Premium Group, where our mission is to enhance the travel experience. As a global entity, we embrace diversity and foster a collaborative environment, united as the #PPGFamily in our pursuit of excellence.

We value passion over industry experience.

Our Commitment to You:

We honor and appreciate your unique background and insights.

We uphold integrity in all our interactions.

We take pride in our work, our organization, and our sector.

Your Responsibilities:

Bring enthusiasm to every task.

Be proactive, innovative, and responsive.

Share your ideas and insights openly.

Embrace customer service and treat everyone with respect.

As leaders in global airport hospitality, you will collaborate with colleagues worldwide, contributing to the development of services and facilities across numerous international airports.

About Us:

Founded in Hong Kong in 1998, we recognized the importance of accessible airport lounges and have worked diligently to create a premium experience for all travelers. Nearly 25 years later, we operate across four primary business areas: airport lounges, terminal hotels, meet & greet services, and diverse dining options.

In addition to our brands, we provide hospitality solutions to major airlines and corporations globally, including well-known names in the industry.

With a forward-thinking approach, we have developed Smart Traveller, a mobile rewards program supported by our proprietary technology, ensuring we remain agile and innovative in our mission to enhance travel.

Join Our Team.

Together, we will elevate the travel experience.

KEY RESPONSIBILITIES

  • Manage overall maintenance and service operations for facilities.
  • Develop and execute preventive maintenance plans for all systems and structures.
  • Oversee custodial services and ensure cleanliness standards are met.
  • Implement security measures and emergency protocols effectively.
  • Administer and evaluate service agreements.
  • Conduct regular inspections of facilities and document findings.
  • Review work completed by contractors and vendors.
  • Suggest modifications for maintenance, mechanical, electrical, and facility designs.
  • Communicate safety protocols to staff.
  • Manage financial and physical resources for facility operations.
  • Develop conceptual designs and proposals with detailed cost estimates.
  • Supervise project execution.
  • Ensure timely implementation of preventive maintenance schedules.
  • Assist in preparing capital and operational budgets.
  • Review and provide feedback on operational manuals.
  • Design and implement in-house training initiatives.
  • Establish safety and health procedures in compliance with regulations.
  • Ensure adherence to preventive maintenance schedules for all equipment.
  • Oversee timely corrective maintenance actions within established KPIs.
  • Ensure compliance with health and safety protocols within the facility.
  • Verify that all tools and equipment are operational and well-maintained.
  • Manage the procurement of spare parts to ensure availability.
  • Conduct regular inspections and generate reports on facility conditions.
  • Propose improvements for operational efficiency.
  • Respond promptly to maintenance requests and adhere to KPIs.
  • Optimize the deployment of in-house resources to minimize waste.
  • Supervise external contractors effectively.
  • Conduct audits to evaluate business continuity risks and recommend solutions.

Qualifications:

  • Diploma or Bachelor's degree in Mechanical or Electrical Engineering from a recognized institution.

Experience:

  • Over 10 years of relevant experience in a similar role.
  • Possession of a valid driving license is advantageous.
  • Strong written and verbal communication skills in English.
  • Proficient in report writing.
  • Familiarity with local regulations and industry standards.
  • Comprehensive knowledge of facilities management hard services.

Skills:

  • Expertise in engineering disciplines, providing real-time solutions in facilities management.
  • Ability to generate daily operational reports.
  • Capacity to perform under pressure and meet tight deadlines.
  • Proficient in AutoCAD and MS Office applications.
  • Strong command of English, both spoken and written.
  • Knowledgeable about relevant tools, equipment, and materials.
  • Demonstrated leadership and mentoring abilities.

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