Customer Service Representative

24 hours ago


Uddingston, South Lanarkshire, United Kingdom Steer Automotive Group Full time

About Steer Automotive Group

We are a leading provider of automotive services, dedicated to delivering exceptional customer experiences. Our team is passionate about making every interaction a great one.

Customer Service Advisor Role

We are seeking a friendly and enthusiastic Customer Service Advisor to join our team in Glasgow. As the welcoming face and first point of contact for our customers, you will be responsible for greeting clients, handling phone enquiries, booking appointments, and delivering top-tier customer service.

Key Responsibilities:

  • Warmly greet and assist customers upon arrival
  • Answer phone calls and direct them to the correct team or individual
  • Keep customers updated on the status of their repairs
  • Regularly update the CRM system with accurate information
  • Help customers with queries, concerns, or feedback
  • Ensure the reception area is clean, organised, and welcoming
  • Support administrative tasks such as filing and record updates

Requirements:

  • Previous experience in customer service or a receptionist role preferred
  • Strong communication and people skills
  • Ability to multitask and stay organised in a busy environment
  • Proficient in basic computer programs, especially Microsoft Office
  • A keen eye for detail and strong organisational skills
  • Ability to stay positive and professional under pressure
  • Knowledge of automotive services is a bonus but not essential

What We Offer:

  • Competitive salary plus performance-related bonus
  • 29 days holiday including public holidays plus additional days with service
  • Pension contributions
  • Referral bonus scheme
  • Enhanced parental leave
  • Enhanced sick pay
  • Talk to us about flexible working
  • VIP Awards – colleague recognition scheme
  • Cycle to work scheme
  • Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more
  • Steer Academy provides accredited ongoing training – paid for by the business


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