Care Coordinator

2 weeks ago

WestonunderLizard, United Kingdom Home Instead Full time

About the Role

As a Care Coordinator at Home Instead, you will be at the heart of our care team, ensuring that our schedules are completed to meet both client and carer needs. This is a fantastic opportunity to deliver a first-class client experience, drive carer engagement, and build strong relationships within the team.

Key Responsibilities

  • Coordinate the scheduling of services for clients, providing the highest quality of service to clients.
  • Build effective and efficient schedules around our clients and CARE Professionals, considering travel time, holidays, training, and last-minute cancellations.
  • Be responsive to changes in the schedule and liaise with relevant team members.
  • Assign CARE Professionals to new clients in conjunction with client services team and arrange introductions.
  • Ensure client schedules are built around needs and preferences and building continuous growth with the same Care Professionals the same times each week, where possible.
  • Develop excellent relationships with both clients and CARE Professionals so both can enjoy positive experiences.
  • Work with the recruitment team to ensure sufficient current and future staffing levels are met.
  • Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
  • Add and maintain all client and CARE Professionals information onto the electronic scheduling system.
  • Carry out any other duties deemed necessary for the successful operation of the business.
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Requirements

We are looking for a candidate with previous scheduling experience, preferably in a Care setting. You must have a good working knowledge of basic IT systems and be willing to learn and adapt to ever-changing technologies.

Candidates must have excellent organisation skills, good prioritisation skills, and must be exceptional communicators at all levels.

Candidates will remain calm and work accurately under pressure, with the ability to multitask to meet needs of clients, care pros, and the business.

With this role, it is essential that you have your own safe and reliable car.

NVQ 2 & 3 would be advantageous.

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