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Helpdesk Coordinator

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Sodexo Full time
Job Overview

We are seeking a highly organized and detail-oriented Helpdesk Planner & Scheduler to join our team at Sodexo in High Wycombe. As a key member of our facilities management team, you will be responsible for coordinating and dispatching work orders, providing exceptional customer service, and ensuring the smooth operation of our facilities.

Key Responsibilities
  • Log all calls accurately via the Helpdesk and prioritize tasks according to our standard operating procedure.
  • Provide a high level of customer service, responding to queries and resolving issues in a timely and professional manner.
  • Coordinate and dispatch work orders, ensuring that tasks are completed efficiently and effectively.
  • Assist in the production and compilation of various reports, monitoring and tracking service failures and escalating recurring problems.
  • Communicate effectively with team members, providing administration support and assisting with day-to-day tasks to ensure the smooth running of the operation.
  • Work closely with managers and supervisors to ensure that works in progress are managed through to completion.
  • Escalate any urgent and critical jobs to line manager immediately.
  • Manage emails and phone calls, communicating effectively with all stakeholders.
  • Monitor against SLA's for all tasks to ensure targets are met.
  • Manage the H&S (Salus) system, recording all Near Miss data.
Requirements
  • Proven experience as an administrative assistant is a bonus.
  • Proficient in office software, including Microsoft Office, Excel, PowerPoint, and Outlook.
  • Strong organizational skills and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Qualifications in business administration are a plus, but not essential.
What We Offer

As a Helpdesk Planner & Scheduler at Sodexo, you will have the opportunity to work with a prestigious corporate client, providing exceptional customer service and ensuring the smooth operation of our facilities. In addition to a competitive salary, you will also receive a range of benefits, including:

  • Unlimited access to an online platform offering mental health and wellbeing support.
  • An Employee Assistance Programme to help with everyday issues or larger problems.
  • Access to a 24hr virtual GP Service.
  • The Sodexo Discounts Scheme, offering great deals 24/7.
  • Save for your future by becoming a member of the Mercer Aspire Pension Plan.
  • Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo.
  • Bike to Work Scheme to help colleagues to do their bit for the environment.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we would love to hear from you.