Operations Hub Leader
3 weeks ago
ABOUT ZOOMO
At Zoomo, we are committed to transforming urban transportation through Light Electric Vehicles (LEVs). Our innovative platform for commercial e-bikes is recognized globally, with operations spanning the USA, UK, Europe, Canada, and Australia. In just four years, we have successfully transitioned millions of urban miles to light electric vehicles, built a talented team of over 300 professionals, and developed top-tier last-mile delivery electric bikes along with fleet management software.
Our vehicles are utilized by leading companies in the food, grocery, and parcel delivery sectors, partnering with renowned names such as UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, and many others. We pride ourselves on fostering a high-performance culture where each team member is empowered to make a significant impact on our business, our customers, and the environment.
THE ROLE
We are looking for a driven Hub Manager to oversee our Birmingham operations. This role entails enhancing revenue, profitability, and customer satisfaction while cultivating a high-performing team.
Your Responsibilities:
- Formulate and implement detailed business strategies to meet regional revenue, profit, and market share objectives.
- Achieve financial targets through effective strategic planning and execution.
- Manage all facets of hub operations, including retail, fleet management, inventory oversight, and logistics.
- Establish and maintain strong relationships with key stakeholders, including customers, partners, and local authorities.
- Recruit, develop, and motivate a high-performing team that embodies Zoomo's core values.
- Ensure compliance with company policies, procedures, and legal standards.
- Deliver an outstanding customer experience through exceptional service.
- Represent the organization at regional industry events and conferences.
Qualifications:
- Minimum of 5 years in retail management with a proven record of meeting sales and profit objectives and managing a P&L.
- Experience in managing large teams in a big-box retail environment.
- Strong analytical and problem-solving abilities with an emphasis on data-driven decision-making.
- Excellent communication and interpersonal skills.
- Capability to manage multiple departments, stakeholders, priorities, and tight deadlines.
- Advanced proficiency in Microsoft Office Suite and retail POS systems.
What Makes You Stand Out:
- A genuine passion for delivering exceptional customer experiences.
- A talent for building and inspiring high-performing teams.
- A meticulous approach with a focus on operational excellence.
Benefits:
We offer an opportunity to be part of a pioneering team at the forefront of the electrification movement, including:
- Collaborating with a dedicated team committed to making urban environments greener.
- Competitive salary range of £38,000 to £42,000, based on experience.
- Comprehensive global and country-specific benefits packages.
- Regular team outings and events.
- Hands-on experience with our products through the use of our e-bikes.
- Annual budget for learning and development.
- Support for mental wellbeing.
At Zoomo, we celebrate diversity and inclusion, ensuring equal opportunities for all.
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