Customer Service Representative

7 days ago

Glasgow, Glasgow City, United Kingdom Three UK Full time
{"title": "Customer Service Representative", "content": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Three UK. As a key member of our Customer Solution Centre, you will be responsible for resolving complex customer complaints and issues in a timely and efficient manner.

As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support to ensure their issues are resolved to their satisfaction.

You will work closely with internal stakeholders to ensure seamless communication and collaboration, and will be responsible for maintaining accurate records and reporting on customer interactions.

We are looking for a highly motivated and organized individual with excellent communication and problem-solving skills. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities
  • Resolve complex customer complaints and issues in a timely and efficient manner
  • Provide exceptional customer service and support to ensure customer satisfaction
  • Work closely with internal stakeholders to ensure seamless communication and collaboration
  • Maintain accurate records and report on customer interactions
  • Identify and implement process improvements to enhance customer experience
Requirements
  • Experience in a contact centre or telephony environment
  • Proven track record in delivering high standards of customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of regulatory guidelines and industry standards
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Flexible working arrangements and hybrid working model
  • Private medical insurance and life assurance
  • Free mobile phone package and unlimited sim-card
", "requirements": "["Experience in a contact centre or telephony environment", "Proven track record in delivering high standards of customer service", "Excellent communication and problem-solving skills", "Ability to work in a fast-paced environment and prioritize tasks effectively", "Knowledge of regulatory guidelines and industry standards"]", "benefits": "["Competitive salary and benefits package", "Opportunities for career development and growth", "Flexible working arrangements and hybrid working model", "Private medical insurance and life assurance", "Free mobile phone package and unlimited sim-card"]"}

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