Travel Industry Professional

3 weeks ago


Colchester, Essex, United Kingdom Hays Travel Full time

About the Role

We are seeking an experienced Travel Consultant to join our successful teams in our branches. As a Travel Consultant, you will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.

Key Responsibilities

  • Build and maintain relationships with customers to identify and meet their needs.
  • Use social media to promote offers, generate customer engagement and sales leads.
  • Participate in promotional events and activities to increase exposure of the branch.
  • Achieve individual and team sales targets.
  • Assist with the day-to-day operation of the branch.
  • Will to participate and deliver training appropriate to own development.
  • Effectively perform administrative duties and follow processes accurately.

Competencies

  • Ability to work towards individual Travel Consultant targets and team sales targets.
  • Excellent communication skills and customer service experience.
  • Good accuracy and numerical skills.
  • Enthusiasm and positive attitude with a commitment to contribute to the growth of the business.
  • Competent IT Skills.

Requirements

  • At least 1 year experience as a Travel Consultant.
  • A proven sales record.
  • Passionate about travel and tourism.
  • Excellent travel product knowledge with a good working knowledge of tour operator systems.
  • Good sales and presentation skills.
  • Customer focused.
  • Problem solving.
  • Team player.
  • Good organisational and time-management skills.
  • Excellent communication skills.
  • A recognised travel qualification (desirable).

About Us

We are a leading travel company with a successful track record of delivering exceptional customer service. We are committed to providing our customers with the best possible holiday experience.



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