Retention Team Lead

6 days ago


Charing Cross, United Kingdom S4 Personnel Limited Full time
Job Title: Retention Team Manager

**Job Summary:**

We are seeking an experienced Retention Team Manager to join our team at S4 Personnel Limited. As a key member of our organization, you will be responsible for developing and implementing retention strategies to reduce potential loss of members across our client's member base.

**Key Responsibilities:**

  • Manage a high-performing team, setting clear objectives and monitoring performance to ensure excellent results.
  • Collaborate with various departments to ensure alignment with the retention strategy.
  • Develop and drive retention plans, creating and implementing retention roadmaps.
  • Stay up-to-date with industry trends, best practices, and emerging technologies through innovation and continuous improvement.
  • Utilize advanced data analytics to monitor member behavior and identify at-risk members.

**Requirements:**

  • 5 years of experience in Customer Success, Customer Retention, or a similar field.
  • At least 2 years of management experience.
  • Strong data analytical skills and excellent communication skills.

**What We Offer:**

  • A competitive salary range of £50,000 - £52,000.
  • A hybrid working arrangement with 3 days in the office.
  • 25 days of holiday (growing to 28 with length of service) and the opportunity to buy or sell 5 days a year.
  • After probation, access to healthcare, pension, and season ticket loan.

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