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Customer Service Team Lead

2 months ago

Charing Cross, United Kingdom S4 Personnel Limited Full time
Job Title: Customer Service Team Lead

**Job Summary:**

We are seeking an experienced Customer Service Team Lead to join our team at S4 Personnel Limited. As a key member of our organization, you will be responsible for leading a team of customer service executives, delivering exceptional experiences that enhance customer satisfaction and loyalty.

Key Responsibilities:

  • Cultivate a High-Performance Culture: Set clear goals and provide regular feedback to your team, recognizing outstanding achievements and empowering them to deliver exceptional service.
  • Coach and Mentor: Provide one-to-one coaching, quality assurance, and development plans to your team, working with a team of up to 10.
  • Identify and Nurture High Potential Employees: Provide stretch and progression opportunities to high-potential employees.
  • Hands-On Approach: Actively engage with customers to understand their needs and deliver exceptional service.
  • Design and Execute Customer Support Strategies: Develop and implement customer support strategies to improve customer satisfaction and loyalty.
  • Collaborate with Cross-Functional Teams: Work with cross-functional teams to achieve business objectives.
  • Identify and Drive Strategic Initiatives: Identify opportunities to improve customer support processes, tools, and technologies, leveraging data and analytics to make informed decisions.

Requirements:

  • At least 5 years of experience in Customer Service.
  • 3 years of experience in management of a customer service environment.
  • Excellent coaching, mentoring, and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills.

What We Offer:

  • A competitive salary.
  • A comprehensive benefits package.
  • Opportunities for career growth and development.