Workshop Operations Manager

2 weeks ago


Middleton, United Kingdom Motus Group Full time
Job Summary

We are seeking a highly skilled and experienced Workshop Controller to join our Motus Group team. As a key member of our Aftersales department, you will be responsible for overseeing the team of technicians, organizing workloads and daily workshop tasks, and ensuring the highest level of efficiency and customer satisfaction.

Key Responsibilities:

  • Oversee the team of technicians and ensure they are working efficiently and effectively.
  • Organize workloads and daily workshop tasks to maximize productivity and meet deadlines.
  • Liaise with customers to ensure their needs are met and they receive exceptional service.
  • Ensure the highest level of efficiency and understanding of customer requirements.
  • Effectively communicate with other dealership departments to ensure seamless operations.
  • Comply with company and brand standards to maintain high-quality service.
  • Accurately and precisely manage all administration tasks.
  • Work in a manner that maximizes departmental profits.

Requirements:

  • Previous Aftersales experience, preferably in a supervisory role.
  • Effective supervisory skills, with the ability to motivate and lead a team.
  • Excellent communication and organizational skills, with the ability to prioritize tasks and manage multiple projects.
  • A flexible approach to business needs, with the ability to adapt to changing circumstances.
  • A willingness to learn and develop, with a commitment to ongoing training and professional development.
  • Motivated by targets and committed to exceeding them.
  • Ability to demonstrate effective time management and strong coaching skills.
  • Strong team player mentality, with a focus on collaboration and mutual support.
  • Full UK driving license.

Why Choose Us:

Motus Group is a leading provider of automotive services, with a commitment to excellence and customer satisfaction. We offer a comprehensive benefits package, including competitive salary, comprehensive training and development opportunities, and a supportive and collaborative work environment.



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