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Customer Service Representative

2 months ago

Ashford, Kent, United Kingdom HR GO Recruitment Full time
Job Title: Customer Support Assistant

We are seeking a highly skilled Customer Support Assistant to join our team at HR GO Recruitment.

**Job Summary:**

As a Customer Support Assistant, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for customers, responding to their queries and resolving their issues in a timely and professional manner.

**Key Responsibilities:**

* Provide first-line support via phone and email
* Resolve customer issues by troubleshooting hardware and software problems
* Escalate complex issues to higher-level support
* Follow up with customers to ensure their issues are resolved
* Process new hardware orders from start to end
* Arrange installation and configuration of hardware
* Document all customer interactions and troubleshooting steps in the CRM system
* Courtesy calls to existing customer base

**Requirements:**

* Previous experience in an admin/customer service role is essential
* Strong communication skills both written and verbal
* Confident with MS Office

**What We Offer:**

* Competitive salary
* Opportunities for career growth and development
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.