Care Coordinator

4 weeks ago


Newtownards, United Kingdom Home Instead Full time
About the Role

We are seeking a highly skilled and dedicated Scheduler/Care Co-ordinator to join our team at Home Instead. As a key member of our office, you will play a pivotal role in planning and building our schedules to ensure that our clients receive the highest quality care from our Care Professionals.

Key Responsibilities
  • Plan and coordinate the service for clients, ensuring that their needs are met and exceeded.
  • Organize rotas and schedules for our Care Professionals, ensuring that they have a clear understanding of their responsibilities and deadlines.
  • Match clients with suitable Care Professionals, taking into account their individual needs and preferences.
  • Support with service reviews and client support plans, ensuring that our clients receive the best possible care.
  • Conduct staff supervisions and client quality assessments, providing feedback and guidance to our Care Professionals.
  • Build and maintain positive relationships with clients, their families, and other professionals involved in their care.
  • Deal with enquiries and provide excellent customer service, ensuring that our clients feel valued and supported.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and Care Professionals.
  • Strong organizational and problem-solving skills, with the ability to work at a fast pace in a changing environment.
  • Previous experience in the care sector or a related industry, with a strong understanding of care principles and practices.
  • Experience of using People Planner software or similar scheduling tools, with the ability to learn new systems quickly.
  • Passion for delivering high-quality care and a commitment to excellence in all aspects of the role.
About Home Instead

Home Instead is a leading provider of home care services, dedicated to improving the lives of our clients and their families. We are committed to delivering high-quality care that is tailored to the individual needs of each client, and we are seeking a Scheduler/Care Co-ordinator who shares our values and passion for care.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and dedicated individual who is passionate about delivering high-quality care, we would love to hear from you.


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