Cyber Support Engineer Team Lead

3 weeks ago

Newport, Newport, United Kingdom airbus Full time
Job Description:

Job Summary:

We are seeking a highly skilled and experienced IT Service Desk Team Lead to join our Cyber Support Engineering team at Airbus Defence and Space. As a Team Lead, you will be responsible for leading a team of 1st line Engineers and ensuring they provide a high-quality service to our users. You will also be responsible for mentoring and coaching Engineers to help them progress, leading by example, and managing a rota to ensure the desk is covered between the hours of 8-5.

About the Role:

  • Lead and manage a team of 1st line Engineers
  • Responsible for ensuring the team provide a high-quality service to our users
  • Ensure all SLA/KPI targets are met
  • Mentor and coach Engineers to help them progress
  • Lead by example, providing support to customers at a high level
  • Manage a rota to ensure the desk is covered between the hours of 8-5

About You:

  • ITIL trained and experience working on a service desk with an ITSM tool
  • Attention to detail and someone who takes pride in the quality of their work
  • Keen to learn and help with any task that is required

How We Can Support You:

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we'll always do our best to accommodate your request.

Please let us know if you need us to make any reasonable adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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