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Customer Service Operations Specialist
2 months ago
We are seeking a highly skilled and dedicated Customer Service Operations Specialist to join our dynamic team in Manchester. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, handling inquiries and resolving issues in a timely and effective manner.
Key Responsibilities:
- Respond to customer queries and issues via phone in a professional and courteous manner.
- Provide accurate information and assistance to customers regarding products, services, and policies.
- Troubleshoot and resolve customer issues efficiently, escalating complex cases to appropriate departments as needed.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other team members to ensure consistent and high-quality customer support.
- Identify opportunities for process improvements and suggest solutions to enhance customer service.
Requirements:
- Previous experience in a customer service or support role, preferably in a phone support capacity.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently and as part of a team.
- Proficiency in using customer service software and tools.
- High attention to detail and strong organizational skills.
Benefits:
- Competitive salary and benefits package.
- Friendly and supportive work environment.
- Opportunities for professional growth and development.
- Convenient Manchester location with excellent transport links.
How to Apply: If you are passionate about customer service and meet the requirements listed above, we would love to hear from you. Please submit your CV today.
