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Clinical Systems Support Specialist

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Connect Health Group Limited Full time

Job Overview

As a pivotal member of our team, you will engage in a variety of responsibilities aimed at enhancing our clinical systems. Your role will encompass the following key activities:

  • Delivering exceptional customer support by utilizing clear, non-technical language to minimize confusion. You will manage inquiries and maintain precise records of all reported issues, solutions, and workarounds within the IM&T Service Desk.
  • Collaborating closely with Business Intelligence Analysts, Audit & Automation Teams, Clinical Leads, and Administrative Managers to conduct continuous system evaluations, pinpointing areas for enhancement. You will recommend improvements while ensuring a comprehensive understanding of functionality, benefits, and data quality implications.
  • Offering expert guidance to Clinical Staff on process and system architecture, workflow setup, clinical pathways, template design, and the selection of read codes.
  • Partnering with Clinical Managers and BI Analysts to enhance data collection by regularly reviewing clinical templates, pathways, and system configurations. You will serve as the authority on read code schemes, ensuring standardization across various clinical systems.

Key Responsibilities

At Connect Health, we are dedicated to providing innovative technological solutions that propel business success. We seek a detail-oriented Clinical Systems Support Specialist to join our vibrant team. This role is crucial in supporting and maintaining our clinical systems, working in tandem with other IT professionals to ensure optimal system performance.

About Connect Health

Since 1993, Connect Health has been delivering community services in collaboration with the NHS. We have established strong connections with acute, primary care, and voluntary sectors, maximizing resources, innovating technology use, and personalizing patient tools while mastering data collection to enhance quality. Our commitment is centered around six pillars of excellence: Value, Partnership, Infrastructure, Innovation, Outcomes, and Quality. Our singular vision is to improve the quality of life for individuals, passionately supporting the NHS and its mission.

Employee Benefits

Joining our dynamic team means you will benefit from a collaborative environment where you can learn and inspire others with your expertise. We prioritize your Continuing Professional Development (CPD) and reward your dedication. Here are some of the additional benefits we offer:

  • Up to 30 days of annual leave (plus public holidays) and an extra day for your birthday.
  • Access to exclusive discounts through our 'Boost' Benefits program, including health service discounts and a Blue Light Card.
  • Employee assistance program featuring virtual GP appointments, Mental Health First Aid, and Wellbeing Support.
  • Sustainable Electric Car Scheme and Cycle to Work options.
  • Reimbursement for professional membership fees required for your role.
  • Group life insurance coverage.

Qualifications and Experience

Desirable Qualifications:

  • ITIL Certification.

Desirable Experience:

  • Familiarity with Service Desk operations, Incident Management, Problem Management, and Change & Release processes.