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Office Administrator

2 months ago

Leicester, Leicester, United Kingdom North Oak Recruitment Ltd Full time
Office Administrator

We are seeking an experienced Office Administrator to join our team in Leicester. As an Office Administrator, you will be responsible for providing excellent customer service to our clients, advisers, and third parties.

Key Responsibilities:
  • Provide exceptional customer service to all clients, advisers, and third parties.
  • Maintain and improve client relationships by effectively handling client enquiries, both complex and simple, on the telephone.
  • Respond to a range of queries and correspondence, ensuring all work is processed in accordance with SLAs and internal deadlines.
  • Work checklists, flowcharts, procedure notes are followed and completed at all times to reduce financial and reputational risk.
  • Filing of all incoming documentation according to the internal processes and standards.
  • Engage with 3rd party providers to obtain accurate scheme valuations, including property specific data such as rent review information, lease renewals, and insurance data as appropriate.
  • Update systems to ensure the most accurate, up-to-date information is recorded in a timely manner.
  • Awareness of and adherence to Company/Departmental and product specific procedures and policies, working by example in line with company values.
  • Highlight any required process changes to Manager immediately, making any required amendments as agreed and directed and in line with process in place.
  • Take personal responsibility for ensuring knowledge of HMRC & TPR & ICO legislative practices and changes relating to all Pensions administration and business products are kept up to date using all resources available.
  • Contribute to projects when requested and deliver within set timescales.
  • Take personal responsibility for own development, highlighting training needs to the Manager.
  • Ensure compliance with our Company policies, procedures, and guidelines.
Requirements:
  • Technical expertise in all areas of administration and 2 years administration experience.
  • Excellent customer service skills.
  • Team working skills as well as the ability to work independently under own initiative.
  • Flexible approach to work and the ability to multi-task and move between tasks within the department at short notice.
  • Ability to manage own workload and have strong organisational skills.
  • Ability to work within tight deadlines whilst maintaining accuracy on either complex or repetitive tasks.
  • Conscientious with an excellent attention to detail.
  • Sound knowledge of all Microsoft Applications.
  • Excellent written and oral communication skills.
  • Strong numeracy and literacy skills.

If you are a motivated and experienced Office Administrator looking for a new challenge, please apply with an up-to-date CV. We aim to respond to all applications within 10 days. By submitting your CV, you consent to it being retained for use in connection with this and future relevant and/or similar vacancies. Full Privacy Notice can be found on our website. The role may be subject to credit & DBS checks.