Freight Forwarding Specialist

6 days ago


Hounslow, Greater London, United Kingdom Reed Full time

Job Summary:

We are seeking an experienced Air Freight Operations Clerk to join our team at Reed, a leading recruitment agency. The successful candidate will be responsible for managing agents and customers directly, liaising with customers for all aspects of their shipments, and finding solutions for highly regulated shipments via Air, as well as Road & Sea.

Main Responsibilities:

  • Manage and coordinate the movement of air freight shipments, ensuring timely and efficient delivery.
  • Liaise with customers to understand their shipping needs and provide tailored solutions.
  • Collaborate with internal teams to ensure seamless communication and coordination.
  • Develop and maintain relationships with key stakeholders, including airlines, forwarders, and customers.
  • Monitor and track shipments, providing regular updates to customers.
  • Handle customer invoicing and creditor invoice processing, ensuring accurate and timely payment.
  • Assist with other related tasks as needed, such as helping the loading team.

Key Requirements:

  • Proven experience in air freight operations, with a strong understanding of freight forwarding and logistics.
  • DG (Dangerous Goods) and/or ADR (European Agreement concerning the International Carriage of Dangerous Goods by Road) accreditation would be advantageous.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Computer literacy in MS Office, as well as Sequoia or other freight system.
  • Ability to work independently and as part of a team, with a strong attention to detail and ability to prioritize tasks effectively.

Benefits & Package:

  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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