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Care Operations Manager
3 months ago
Location: Northallerton
Since 1989, we have been dedicated to assisting adults of all ages in preserving their independence and remaining in the comfort of their own homes. We believe that life is better at home.
Helping Hands stands as the nation's most highly rated home care provider, recognized as a Centre of Excellence by Skills for Care. With over 150 branches across England and Wales, we are currently seeking passionate Registered Care Managers to join our organization.
As a Registered Care Manager, you will experience the autonomy of managing your own Domiciliary Care operation while benefiting from the support of a reputable national brand. Your role will allow you to prioritize the quality of life for both your clients and caregivers.
Main Responsibilities:
- Oversee the daily operations of the branch to ensure efficiency, profitability, and the highest standards of care for all clients.
- Hold the CQC/CIW registration for the branch, ensuring compliance with all regulatory guidelines.
- Recruit and onboard new caregivers, guiding them through the hiring process to maintain and expand the team.
- Identify and pursue new business opportunities to foster the commercial growth of the branch.
- Regularly assess branch operations to ensure all client needs are met effectively.
- Communicate and implement all policies and procedures within the branch.
- Support the training and development of branch staff and caregivers.
About You:
To excel in this position, you should possess a level 5 NVQ in Management in care or be committed to obtaining this qualification. A solid understanding of regulatory requirements and best practices in line with CQC/CIW guidance, along with management experience in the care sector, is essential. A full UK driving license and access to a vehicle are also required.
Benefits:
- Opportunities for career advancement
- 23 days of annual leave, increasing to 25 after two years of service
- Blue Light Card providing discounts from various businesses and services
- Access to an employee assistance program
- Support for achieving nationally recognized qualifications
- Referral program for friends
- Bonus program
- Annual salary review
Helping Hands is committed to fostering a diverse and inclusive workforce, as we believe this creates a supportive working environment for all employees. All applications will be evaluated fairly in accordance with our Equality and Diversity Policy.
