Retail Store Manager

2 weeks ago


Dudley, Dudley, United Kingdom Swarovski Full time
About the Role

We are seeking an experienced Assistant Store Manager to join our team at Swarovski. As a key member of our retail team, you will be responsible for delivering exceptional customer service, leading a high-performing team, and driving sales growth.

Key Responsibilities
  1. Lead and motivate a team of sales associates to achieve sales targets and provide excellent customer service.
  2. Develop and implement sales strategies to drive business growth and increase customer engagement.
  3. Manage store operations, including inventory management, visual merchandising, and store maintenance.
  4. Collaborate with the store management team to achieve business objectives and implement company initiatives.
  5. Provide coaching and development opportunities to sales associates to enhance their skills and knowledge.
About You

We are looking for a highly motivated and experienced retail professional with a passion for luxury fashion and customer service. You will have a proven track record of leading high-performing teams, driving sales growth, and delivering exceptional customer experiences.

Key qualifications include:

  1. 1-2 years' experience in a retail management role, preferably in a luxury fashion environment.
  2. Strong leadership and coaching skills, with the ability to motivate and develop a team.
  3. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  4. Digital proficiency, with experience of using retail systems and technology.
What We Offer

We offer a competitive salary and benefits package, including a monthly bonus scheme, industry-leading staff discount, and enhanced holiday entitlement. You will also have access to our Employee Assistance Programme, which provides resources to support your wellbeing and career development.

Join our team at Swarovski and be part of a global brand that is passionate about delivering exceptional customer experiences and driving business growth.



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