Retail Team Supervisor

3 weeks ago

London, Greater London, United Kingdom WH Smith Retail Holdings Limited Full time
Job Overview

Position: Team Leader

Contract Type: Permanent

Working Hours: 39 hours per week

As a Team Leader, you will be responsible for delivering outstanding customer service while working both independently and collaboratively to uphold our high store standards. We aim for you, our customers, and our colleagues to take pride in the experiences we create together.

Key Responsibilities:
  • Providing exceptional customer service to enhance the shopping experience.
  • Managing stock replenishment and maintaining a clean, organized store environment.
  • Ensuring high standards of visual merchandising to facilitate easy navigation for customers.
  • Collaborating with team members and offering support to colleagues.
Desired Qualities:
  • A genuine passion for delivering a remarkable customer experience.
  • Strong communication skills within the team.
  • Drive to achieve outstanding results and maintain high standards.
  • Flexibility to adapt to the evolving needs of the business.
Employee Benefits:

We recognize your dedication to making WHSmith a thriving business and ensuring customer satisfaction. In addition to your salary, you will receive a pension scheme, paid annual leave, and employee discounts. We also offer a variety of deals from retail partners to help you save money and create memorable experiences, whether through dining, leisure activities, or entertainment.

Our Employee Assistance Programme is available to support your wellbeing, addressing physical, mental, and financial health needs.

About WHSmith:

WHSmith boasts a rich history and is expanding its presence, particularly in airports, hospitals, rail stations, and motorway services. Our mission is straightforward: to provide our products to everyone on their various journeys. Our InMotion brand, a leading player in digital accessories, continues to evolve, ensuring an exceptional customer experience with the latest technology. We have established valuable partnerships with brands like M&S and Costa Coffee to enhance our offerings across the UK. As we progress on our journey, our goal remains clear: to improve every aspect of life’s journeys.

WHSmith is committed to being an inclusive employer, fostering an environment where all colleagues feel welcomed and empowered to be themselves.

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